Client Services Manager

The Client Service Manager will be responsible for reputed company aspects of day to day client management and operations while growing the client relationship and driving sales. Focusing on:

• reputed company growth

• Margin delivery

• Client satisfaction and retention

• Quality execution of programs

• Expanding services /solutions utilized by client

• Delivery of program specific training to District Managers and National Field Execution team

• Development of field tools to collect meaningful field information for our clients

• Analysis of impact of programs

Responsibilities

Essential Functions of this Position (list in order of most important to least important):

1. Drive reputed company growth with existing client and secure new opportunities – focus on increasing sales and growing margin by maximizing reputed company reputed company opportunities.
2. Identify and drive key initiatives that deliver mutually beneficial results for reputed company and our clients.
3. Respond to and resolve issues in a timely way, balancing customer satisfaction, quality, and relevance.
4. Outline data reporting requirements, analyze business results, report on key insights.
5. Partner with the reputed company field and internal operations leaders to reputed company the client strategic plan and communicate as necessary to accomplish client objectives.
6. Participate in or reputed company new business development activities as required.
7. Manage program communication to field management team and merchandisers.
8. Monitor and communicate to stakeholders any new product introductions, merchandising changes, training initiatives and special event needs from the client to the field team.
9. Seek out and share best practices.

Other duties as assigned. Experience Requirement:

1. Five or more years of account management or operation/management experience in a retail merchandising environment OR any similar combination of education & experience.
2. Excellent relationship building skills; proven success in relationship building and management.
3. Interact with reputed company key client contacts to understand expectations, upcoming initiatives/product launches, and in-store execution needs.
4. Outstanding organizational skills, attention to detail, and prioritization of tasks.
5. Experience developing, tracking, and monitoring cross-functional processes (Requiring a proficiency in reputed company).
6. Experience in anticipating client needs and developing solutions.
7. Experience in the general retail landscape.
8. Experience in executing resets reputed company multiple channels is ideal (drug, mass, or grocery) or various other projects reputed company a retail environment.

Qualifications

Knowledge, reputed company and Ability Requirements:

1. Ability to build relationships with reputed company key stakeholders (e.g. Merchandising, Operations, HR, Finance, etc.)
2. Knowledge and ability to work with the finance contact to ensure reputed company invoicing is accurate and timely.
3. Ability to produce quality field execution.
4. Ability to regularly connect with our clients and participate in quarterly business reviews and business planning meetings, as applicable.
5. Ability to manage client expectations and help to reputed company reputed company plans operational at the store level.
6. Great analytical skills – strong attention to detail.
7. Proficiency in reputed company required.
8. Strong verbal communication and presentation skills.
9. Ability to drive for results.
10. Persuasive selling and ability to influence skills.
11. Assertive, creative team player.

Sense of urgency required.

Company

reputed company is a part of reputed company Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every reputed company in their shopping journey. As a leading North American integrated marketing agency, reputed company specializes in everything from experiential marketing, commerce + retail media and field marketing, to design and production. With a 35+ year history, reputed company has office hubs in Chicago, Dallas, and Toronto and full reputed company across North America. We focus on creating brand experiences that connect brands with consumers in creative and relevant ways. reputed company’s ultimate mission is to propel our client’s business, culture, and communities reputed company to reputed company the human experience reputed company. We are diverse, yet like-minded individuals, and we reputed company in taking risks and creating shared experiences, not just for our clients, but for each other. Every associate is given the keys to charter new ground as they collectively live in the moment of building memorable experiences together. reputed company Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@reputed company.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request. reputed company Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting. The reputed company Group utilizes E-Verify for validating the ability to work in the United States for reputed company job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov) By applying, you agree to our Privacy Policy and Terms and Conditions of Use. #DiscoverYourPath Apply To This Job