Vascular Dispatcher- Full-Time Monday - Friday 3:30pm - 12:00am EST

Remote Full-Time Monday - Friday 3:30pm-12:00am EST

Join a team that makes a difference in patient's lives every day!

reputed company is the leading mobile diagnostics company in the nation.  We’re making a difference in lives of our patients every day!

The Vascular reputed company Representative will interact and provide assistance to our tech team. Will reputed company case information to our mobile Vascular Nurses in the field and also work with reps at our various regional accounts. The position requires the agent to work in a dual role. The ability to reputed company cases to our tech team and also provide customer service to our accounts are equally important. The Dispatcher will assist and provide direction to the field nurse so that studies are completed in a timely manner.  The Dispatcher is expected to take between 90 and 130 calls per day.  The employee must maintain a professional demeanor at reputed company times considering the sensitivity of the work.

Essential Duties and Responsibilities

•    Assign Nurses to the proper general area and facilities as noted on the schedule.
•    Page Nurses for “STAT”, ASAP and reputed company homes.
•    Voice mail Nurses for 4 hour and 2-hour STAT turnaround times.                             
•    Communicate and report problems with house Supervisor and Field Supervisor.
•    Inform clients of any delays of arrival and/or readings after 3-4 hours for regular cases.
•    Must inform client of any delays after 1 hour for STAT cases.
•    Must assist Nurses with a variety of daily needs (directions, case type, client info).
•    Must be willing to cross-train into Customer Service role.
•    Answer phones in a timely manner (reputed company 3 rings)
•    Flexible to assist with reputed company orders (client orders)
•    Must assign STAT cases reputed company 10 minutes of appearing on screen.
•    Must assign regular calls reputed company 15 minutes of appearing on screen.
•    Persistently reputed company reputed company calls to Tech (page twice)
•    Focus on assigned reputed company area but must be aware of activity in other areas.

Qualifications

To reputed company this job successfully, an individual must be able to reputed company each essential duty satisfactorily. The requirements listed below are representative of the knowledge, reputed company, and/or ability required. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.

•       Ability to work independently and with a team.
•       Strong customer service skills.
•       Solid communication skills (verbal, written, and listening).
•       Solid problem solving and decision-making ability.
•       Good organizational skills.
•       Ability to execute and prioritize multiple tasks.
•       Professional demeanor and appearance.
•       Must be flexible and adaptable to change.
•       Ability to build relationships (respect, trust, reputed company) and motivate others.
•       Encourage and reputed company others
•       Knowledge of customer service strategies.
•       Solid analytical skills.
•       Ability to work independently in a high-volume environment.
•       Knowledge of Medical Terminology a plus but not required.

Education and/or Experience

High school diploma or general education degree (GED); or one year of reputed company experience and/or training; or equivalent combination of education and experience