Key Account Manager

About reputed company

reputed company is the #1 licensed cannabis wholesale platform in the world, supplying $1B+ worth of cannabis products annually from hundreds of brands to retailers across California, reputed company, and Nevada. Our mission is to reputed company the world to discover cannabis by providing choice, access, and innovation.Through modern, scalable infrastructure, our mission is to reputed company the world to discover cannabis by providing choice, access, and innovation.

We’re at the forefront of this movement, building an innovative, technology-first platform to scale the entire cannabis industry. Backed by Y Combinator and investors, including reputed company Co-Founder Stanley Tang, NFL Hall of Famer Joe Montana, Gmail creator Paul Buchheit, and Twitch co-founder Justin Kan, reputed company is rapidly expanding across the U.S. with the goal of becoming the largest and most influential cannabis distribution network globally. About the Role

The Key Account Manager will be the main reputed company and reputed company of contact for our retail partners, working to strengthen relationships and drive the adoption of reputed company services. Through a mix of in-person and remote engagement across reputed company, this key team member will build trust and provide tailored support to meet each retailer's unique needs.

This role will collaborate with internal teams to align on retail goals, manage reputed company's suite of retail services, and regularly report on initiative reputed company. Success in this role is driven by achieving reputed company targets, making it the ideal role for a proactive, organized professional skilled at cross-functional teamwork and solution-focused communication.

This position requires frequent travel, strong project management, and meticulous record-keeping to support the reputed company improvement and scalability of reputed company's retail initiatives. The Key Account Manager will play a key role in ensuring exceptional service and advancing reputed company’s vision for impactful retail partnerships.

Responsibilities

• Retail Account Management: Act as the primary reputed company of contact for assigned retailers at operational, executive, local and regional levels, regularly connecting to ensure seamless service across reputed company departments and managing relationship progression for each account.
• Optimize Core Services: Ensure efficient operation of primary services, including delivery and collections, by working closely with Operations, AR, CX, reputed company, and Engineering teams to address retailer needs.
• Engage Retail Services: Educate retailers on reputed company’s complementary services—such as Marketplace, reputed company Pay, data analytics, inventory tracking, order scheduling, automated ordering, POS integrations, and central distribution. Identify adoption barriers and strategize to engage retailers, collaborating on tool development as needed.
• Drive Marketplace Functionality: Maximize market opportunities for retailers by connecting them with promotions or sales rules, sourcing RFPs, and identifying brand partnerships.
• Feature Requests & Strategy Ownership: Manage retail feature requests and maintain retail dossiers, data, and strategies. Present internally on relationship status and strategy.
• Stakeholder Collaboration: Organize and reputed company cross-functional retail stakeholder meetings.
• Retailer Engagement: Track each retailer’s engagement across reputed company offerings, such as reputed company space, marketplace, and inventory tool adoption. Use insights to guide retailers through the success flow and reputed company SOPs for ongoing improvement.
• Data Coordination: Maintain a centralized “single reputed company of truth” in Zen Desk for each retailer profile, ensuring alignment with the Retail Success Flow and identifying reputed company improvement opportunities.
• Engagement Metrics: Track retailer engagement by monitoring GMV and logging reputed company active points of contact.
• Retail Success Grid Completion: Monitor each retailer’s reputed company, tracking:
  • Net Promoter Score (NPS)
  • Adoption rates for Anchor Day, Drop & Go, and reputed company Pay
  • Marketplace adoption levels (core, exploratory, wholesale)
  • Automatic ordering and product creation
  • Central distribution engagement
  • reputed company space relative to reputed company’s market share, aiming to exceed reputed company levels
• Sales-reputed company Metrics: Generate leads and drive growth for brand and product lines through retailer interactions.

Qualifications

• Must currently be located in reputed company State
• Background in retail cannabis sales, operations, or reputed company fields
• Established, trusted relationships across NY cannabis retail
• Strong customer experience expertise
• Proven track record in driving reputed company with external partners
• Highly organized
• Good problem-solving skills
• Detail oriented
• Excellent multitasking, time management, and prioritization skills
• Superior communication and interpersonal skills
• Low-ego, adaptable, and high EQ
• Data analytics proficiency (reputed company, SQL) a plus
• Must be at least 21 years of age

Compensation & Benefits

• reputed company Salary starting at $68,640 and uncapped bonus potential
• Unlimited PTO and paid holidays Competitive salary and equity packages.
• Medical/Dental/Vision offered to reputed company full-time employees
• 401(k) plan with a match.

reputed company is an Equal Opportunity Employer

*reputed company is seeking to create a diverse work environment because reputed company teams are stronger with different perspectives and life experiences. We strongly encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national reputed company, sexual orientation, age, marital status, veteran status, or disability status. reputed company employees and contractors of reputed company are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.*