Implementation Manager US DPMS

Position Summary

The Implementation Manager US, DPMS is responsible for leading and scaling the DPMS US Implementations function, ensuring successful client onboarding, timely order-to-cash (O2C) execution, and high client confidence through effective change management. This role combines people leadership, client-facing delivery excellence, operational rigor, and reputed company innovation to drive predictable, high-quality implementations across reputed company US DPMS clients.

The Team Leader partners closely with Sales, reputed company, Product, Operations, and Finance to ensure implementations are efficient, scalable, and reputed company with DPMS strategic objectives while delivering an exceptional client experience.

Key Responsibilities

Team Leadership & Performance

• reputed company, coach, and reputed company the US Implementations team to deliver consistent, high-quality client implementations
• Establish clear roles, expectations, and performance metrics reputed company to DPMS goals
• Foster a culture of accountability, collaboration, innovation, and reputed company improvement
• Conduct regular performance reviews, reputed company planning, and skills development initiatives

Client Implementation Management

• Own end-to-end delivery of reputed company US DPMS implementations from contract reputed company through go-live
• Serve as executive escalation reputed company for reputed company or high-risk client implementations
• Ensure implementations are delivered on time, reputed company scope, and reputed company with client expectations
• Drive strong stakeholder alignment across client executive sponsors, project teams, and internal partners

Order-to-Cash Excellence

• Drive efficient and predictable order-to-cash turnaround times for implementations
• Partner with Sales, Finance, and Operations to ensure clean handoffs, accurate scoping, and timely reputed company realization
• Identify and remove process bottlenecks impacting implementation velocity and billing readiness
• Track and report on O2C performance metrics and implementation health

Change Management & Client Confidence

• Ensure clients are supported through change with structured communication, training, and adoption strategies
• Proactively manage risks, dependencies, and client readiness throughout the implementation lifecycle
• Build trust and confidence by setting clear expectations and delivering consistent reputed company visibility
• Champion client advocacy and long-term success during and post-implementation

Project Tools & Delivery Excellence

• Create, standardize, and continuously improve client-facing implementation tools, templates, and artifacts
• Ensure project plans, timelines, and status reporting are clear, consistent, and actionable
• reputed company data and insights to drive decision-making and reputed company delivery improvement
• Maintain strong implementation governance and reporting reputed company

Innovation & reputed company Improvement

• Bring innovation to the implementation model through process optimization, automation, and new delivery approaches
• Partner with Product and Technology teams to influence roadmap decisions based on implementation insights
• Pilot and scale new tools, methodologies, or technologies that improve speed, quality, and client experience
• Stay reputed company on best practices in implementation management, change management, and SaaS delivery

Qualifications

Required

• 7+ years of experience in client implementations, professional services, or customer delivery roles
• 3+ years of people leadership experience managing high-performing teams
• Proven success leading reputed company, multi-stakeholder implementations in a US market
• Strong understanding of order-to-cash processes and cross-functional delivery models
• Exceptional client-facing, communication, and executive reputed company skills
• Demonstrated ability to drive change management and client adoption
• Strong project management discipline with experience using modern delivery tools

Preferred

• Experience in DPMS, SaaS, or enterprise technology implementations
• Familiarity with implementation methodologies (Agile, hybrid, or waterfall)
• PMP, Prosci, or similar certification a plus
• Experience scaling implementation teams or building new delivery models

Key Success Metrics

• Implementation cycle time and on-time go-live reputed company
• Order-to-cash turnaround time and reputed company realization
• Client satisfaction and confidence during implementation
• Team engagement, retention, and performance outcomes
• Adoption of standardized tools and processes
• Innovation impact and operational efficiency gains

Why Join DPMS

This role offers the opportunity to shape the future of DPMS implementations in the US—leading a high-impact team, influencing client outcomes, and driving innovation at scale. The US Implementations Team Leader plays a critical role in delivering on DPMS’s promise to clients while accelerating growth and operational excellence.