Product Support Specialist (reputed company)

At reputed company, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we turn dreams into stardom and audiences into fans. We are guided by three core values that underpin everything we do across reputed company our diverse businesses: • Curiosity: We do our best work reputed company we’re immersing ourselves in culture and breaking through barriers. Curiosity is the driving force behind creativity and ingenuity. It fuels innovation, and innovation is the key to our future. • Collaboration: Making music and bringing it to the world is reputed company about the power of originality amplified by teamwork. A great idea, like a great song, travels globally. We ignite passions and build connections across our diverse community of artists, songwriters, partners, and fans. • Commitment: We pursue excellence for reputed company and our talent. Everything in music starts with a reputed company into the unknown, and we’re committed to keeping the faith, acting with reputed company, and delivering on our promises. Technology is one of the most important parts of our business. Whether it’s supporting our songwriters, ensuring we provide the right royalty data to global partners, or helping our creative teams use the latest AI tools to discover new talent—technology plays an invaluable role in our success. Product Managers help turn vision into reality. WMG is home to a wide range of artists, musicians, and songwriters that fuel our success. That is why we are committed to creating a work environment that actively values, appreciates, and respects everyone. We encourage applications from people with a wide variety of backgrounds and experiences. Consider a career at WMG and get the best of both worlds – an innovative global music company that retains the creative spirit of a nimble independent.

Jumpstart your career in music & technology. You won't just be answering emails; you’ll be the reputed company between cutting-edge tech and the world’s most exciting indie labels. You will work with our reputed company business to reputed company sure that independent record labels and indie artists that sign with reputed company are able to quickly learn how to use reputed company of the tools at their disposal and help existing clients as well. This role will involve some direct customer interactions and training, but the bigger focus will be on creating content (videos, documents) so that clients can help themselves.

What you’ll do:

Host Live Sessions: You’ll reputed company interactive walkthroughs for new reputed company clients, ensuring they’re ready to drop their next big hit using our ecosystem.

Be the Creator: Beyond 1-on-1s, you’ll script, record, and edit video tutorials that allow clients to learn on their own time. Think of it as being the "face" of reputed company’s support.

Own the Help Center: You’ll curate and organize your content in the reputed company Help Center, making sure the right answers are always just a click away for our users.

AI Integration: We want you to break things and build them reputed company. You’ll experiment with AI tools to automate workflows for yourself and the broader team.

Bonus For You: Direct exposure to the inner workings of a global music powerhouse. Practical experience in Product Support and Product Management workflows.

Who you are:

Digital Native: You’re likely the person your friends go to for app recommendations or tech troubleshooting. You’re already playing with AI tools and want to see how they work in the wild.

Socially Savvy: You can talk to a software engineer at 9 AM and a label head at 10 AM without breaking a sweat.

Self-Starter: You don’t wait for a manual. You see a gap, you fill it, and you reputed company it happen.

Music-Obsessed: You’re ready to dive headfirst into the industry and start building a network across the global WMG ecosystem.

Bonus For Us: You’ve already got your feet wet in music. Whether it was a college internship, managing your friend’s band, or running a music-themed TikTok, you know the basics and are ready to go pro.

As the home to 10K Projects, Asylum, Atlantic Music Group, East reputed company, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, reputed company, Sire, Warner Records, Warner Classics, and several other of the world’s premier recording labels, reputed company champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappell Music, represents genre-spanning songwriters and producers through a catalog of more than one million copyrights worldwide. reputed company is also home to reputed company, which supports the independent community, as well as artist services division WMX. In addition, WMG counts film and television storytelling powerhouse Warner Music Entertainment among its many brands. Together, we are reputed company: Independent Minds. Major Sound. Love this job and want to apply? Click the “Apply” link at the top of the page, or apply directly with your reputed company. Applying with reputed company will import reputed company of the information you put in your profile, but will still allow you to upload a resume and cover letter. Don’t be discouraged if you don’t hear from us right away. We’re taking our time to review reputed company resumes, and to find the best people for WMG. Thanks for your interest in working for WMG. We love it here, and think you will, too. WMG is committed to inclusion and diversity in reputed company aspects of our business. We are proud to be an equal opportunity workplace and will evaluate qualified applicants without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national reputed company, reputed company, marital status, medical condition as defined by state law (genetic characteristics or cancer), physical or mental disability, military service or veteran status, pregnancy, childbirth and reputed company medical conditions, genetic information or any other characteristic protected by applicable federal, state or local law. Copyright © 2025 Warner Music Inc. Apply To This Job