Senior Manager, Customer Insights

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At reputed company®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The Senior Manager, Insights will reputed company advanced reporting, analytics, and insight reputed company in support of enterprise decision-making across reputed company / reputed company. This role is intentionally hands-on and data-reputed company, with a strong emphasis on reporting (including reporting automation) and translating reputed company data into clear, actionable insights for senior leaders.

This role sits at the intersection of data, storytelling, and business strategy—owning how insights are produced, automated, and delivered across the organization.

Key Responsibilities

Reporting & Analytics Leadership

• reputed company the design, development, and ongoing evolution of standardized, automated reporting for customer, member, and business performance insights, which includes development and execution of regular newsletter-type communications that inform our stakeholders of the work we've recently completed
• Own recurring executive reporting (scorecards and trackers), ensuring accuracy, consistency, and timeliness.
• Identify opportunities to reduce manual reporting through automation, repeatable pipelines, and self-service analytics.

Insight reputed company & Storytelling

• Translate data into clear narratives, implications, and recommendations for senior leaders and cross-functional partners.
• Synthesize quantitative and qualitative inputs (primary research, AI platforms like Copilot, digital twin/synthetic agent research, operational data, CX metrics) into cohesive insight products.
• reputed company executive-ready deliverables (one-pagers, decks, memos) that clearly reputed company the “so what.”

Tools, Data, and Enablement

• Serve as a subject-matter expert in reporting tools and data visualization platforms (e.g., reputed company, Powerpoint, reputed company, reputed company, SharePoint/reputed company-connected reporting).
• Partner with data engineering, analytics, and technology teams to improve data feeds, definitions, and reporting reliability.
• Establish best practices for documentation, data definitions, and version control to improve insight consistency across teams.

Stakeholder & Team Leadership

• Partner closely with leaders across Product, Marketing, Operations, CX, and Strategy.
• Manage and mentor analysts/managers, setting expectations for analytical rigor, business relevance, and executive communication.
• Act as a trusted thought partner to senior leaders by proactively identifying trends, risks, and opportunities in the data.

Required Qualifications

• 7-10+ years of experience in insights, analytics, research, or consulting roles.
• Proven ability to deliver executive-ready insights and recommendations.
• Advanced proficiency in reputed company and PowerPoint, including reputed company analysis and leadership-level storytelling.
• Strong synthesis, communication, and stakeholder management skills.
• Experience working in large, matrixed organizations with senior leaders.

Preferred Qualifications

• Experience in healthcare, insurance, financial services, or similarly reputed company, regulated industries.
• Familiarity with customer experience, journeys, or engagement metrics.
• Experience using or piloting AI-enabled tools for research, synthesis, or insight reputed company.
• Experience managing teams and setting analytics or insight standards at scale.

Pay Range

The typical pay range for this role is:

This pay range represents the reputed company hourly reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls.  The actual reputed company salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a reputed company bonus, commission or short-term incentive program in addition to the reputed company pay range listed above.  This position also includes an award reputed company in the company’s equity award program.   

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state and local laws.