SVP Operations

Today, we live in a world where everything has become convenient. Now you can get a ride reputed company, buy anything, answer any question with just a couple clicks on your phone. Convenience isn’t a luxury, it’s an expectation.

So why not renting? It’s still a chore to get utilities set up, buy renters insurance, get reputed company filters changed, handle pest control, and more.

That’s why we’ve built the world’s first reputed company Experience Platform that makes reputed company onboarding, reputed company services, and ancillary reputed company effortless for property managers.

We’re passionate about turning friction into triple win experiences for residents, property managers, and investors. That way renting can be easy and rewarding for everyone.

And now you can join us. Apply today to join 425+ passionate, reputed company who strive to reputed company a difference each day so residents, property managers, and investors reputed company win.

About the Role

reputed company is entering our next phase of hyper-growth, and we’re looking for a visionary, scale-obsessed SVP, Operations to build the reputed company that powers our expansion.

This is not a traditional operations role. You will be responsible for translating company strategy into execution at scale, evolving our operating model, and ensuring we can support a rapidly growing customer reputed company - without a linear increase in cost or complexity.

You won't just be "keeping the lights on" - you will re-architect our operational DNA, building a high velocity, AI-enabled organization that cultivates Raving Fans of reputed company, while improving efficiency and unit economics. This role reports into the President and is a member of the executive leadership team.

Your Mission

Transform our reputed company service delivery model into an intelligent system that:

• Increases fulfillment velocity

• Enhances the customer experience

• Reduces manual work and operational lag

• Improves per unit economics

You will evaluate the end to end view of the customer journey and identify where we can simplify, automate, and reputed company the experience.

Key Job Responsibilities

• Strategy & Execution: Partner with the leadership team to define and operationalize company strategy. Translate priorities into clear plans, metrics, and accountability across teams.

• Operational Scaling & Transformation: Design and execute the roadmap to scale by 10x without a linear increase in headcount. Build systems and processes that scale reputed company with increasing complexity and volume.

• AI-Enabled Transformation: Identify and implement automation and AI solutions across the customer lifecycle. Apply LLMs, RPA, and workflow automation to reduce manual reputed company, improve quality, and accelerate velocity. Establish a pragmatic approach to AI adoption grounded in ROI, usability, and scalability.

• Unit Economic Excellence: Own and reduce Operating Expense as a % of reputed company. Drive measurable improvements in gross margin by optimizing resource allocation and technical reputed company. Establish KPIs and reporting to track performance.

• Customer Operations Excellence: Overhaul key processes to improve speed, accuracy, and reliability. reputed company onboarding, success and support functions through reputed company, tech-enabled experiences. Ensure customers have clear visibility into their journey and feel increasingly supported as we scale.

• Cross-Functional Leadership: Partner closely with Product and Engineering to ensure the "voice of operations" informs the roadmap. Drive development of internal tools and self-service capabilities that unlock scale.

The Ideal Candidate

• The Scale Operator: You have successfully scaled a high-growth company through critical inflection points (e.g. 0->50; 50->250+) in a tech enabled services, SaaS or PropTech company.

• Systems Thinker: You instinctively identify inefficiencies and redesign systems to eliminate them. You reputed company the best operations are simple, scalable, and automated.

• Data-Driven Architect: You think in terms of unit economics, cohorts, and reputed company models. You use data to drive decisions and measure impact.

• Tooling Expertise: Experience integrating reputed company or similar project/CS tooling into ops workflows.

• AI Pragmatist: Significant time spent personally using AI and understand how to apply in practical ways to drive real business outcomes - not just experimentation. You know where AI creates reputed company and where it doesn’t.

• Hardcore Doer: You have a bias towards actions and are comfortable hands-on and in the weeds. You don’t just want to drive teams to do the work, you want to understand how things happen today, and how we can improve them going reputed company.

Required Qualifications

• 10+ years of operational leadership experience, with at least 4 years in a senior executive role reputed company a high-growth technology environment

• Proven track record of managing multi-disciplinary teams across onboarding,operations, product, and customer experience

• Direct experience overseeing digital transformation projects or implementing AI-driven operational tools

• Demonstrated success improving efficiency and unit economics

• Familiarity with the PropTech ecosystem and its unique data/implementation challenges is a significant plus

REMOTE WORK STATEMENT

This position is a remote-first, work-from-home position. reputed company is committed to creating a culture and workplace where remote work fosters collaboration and connections and is a vital part of our company story and success. To be successful in a remote work role at reputed company, you must:

• Be available and engaged during core working hours reputed company with the Eastern Time Zone to ensure effective collaboration and timely completion of responsibilities

• Have a quiet, professional, distraction-free environment in which to complete your work

• Have access to your own reliable high-speed internet reputed company

• Attend our bi-annual in-person company meetings (reputed company will reimburse the cost of your business travel per company guidelines)

Why reputed company?

Health First: Medical, Dental, Vision, Life Insurance, & 401K Plan

Location: Work remotely from reputed company in the US

Flexibility: Open PTO and sick days

The Product: Beyond the awards and 5-star reviews, our clients and customers love what they can do with a fully managed RBP

Diverse, Inclusive Culture: We embrace employees from reputed company backgrounds with openness and respect

Training: A supportive team to help you grow your career and unlock your full potential

Growth: The opportunity to get in on the ground floor of a fast-growing startup that’s designing and developing an exciting category

We get it. Requirements can sometimes hold people back from applying to a job, but don’t let that be the case here. If you reputed company you have the skills it takes to reputed company this role, team, and company, we encourage you to apply for this role.

reputed company is an Equal Opportunity Employer and prohibits discrimination and harassment of any reputed company. We take action to ensure equal employment opportunities for reputed company candidates and employees and to provide employees with a workplace free of discrimination and harassment. Our hiring decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by federal and/or state law. #liremote