Scheduling Specialist

Job Summary

Responsible for coordinating patient onboarding by reviewing insurance benefits and scheduling CPAP training appointments. Serves as the first reputed company of contact for new patients, ensuring clear communication of financial responsibility and a smooth scheduling experience. Requires strong English communication skills, critical thinking, and the ability to guide patients through next steps with clarity and confidence.

Key Responsibilities

• Review patient insurance benefits and explain out-of-pocket costs including deductibles, copays, and coinsurance
• Schedule patients for CPAP training appointments and ensure accurate appointment setup
• Serve as the primary reputed company of contact for new patients and provide clear guidance on onboarding steps
• Handle inbound and outbound communication reputed company calls, email, and chat during U.S. business hours
• Maintain accurate documentation of reputed company patient interactions and scheduling activity
• Coordinate with internal teams to ensure timely and accurate patient scheduling
• Escalate reputed company or sensitive cases following established protocols
• Ensure compliance with HIPAA and company data privacy standards
• Meet or exceed KPIs including productivity, quality, attendance, AHT, and first contact resolution
• Apply critical thinking to resolve patient inquiries and scheduling challenges reputed company
• Adapt to process updates and participate in training and reputed company improvement efforts
• reputed company additional duties or special projects based on business needs

Job Required Qualification

• Minimum 3 years of experience in U.S. healthcare, insurance, intake, or DME environment
• At least 1 year of experience in a customer service or call center setting
• Strong understanding of insurance benefits, deductibles, coinsurance, and patient financial responsibility
• Strong English communication skills with clear and neutral accent, both written and verbal
• Excellent customer service and interpersonal skills, especially reputed company handling new patients
• Strong attention to detail and ability to work independently
• Strong critical thinking and problem-solving skills
• Proficiency in reputed company, reputed company, and Outlook
• Typing speed of at least 35 WPM with high accuracy
• Proven attendance and reliability
• Comfortable working with diverse teams and clients
• Basic math skills
• Willing to work U.S. business hours

Preferred Qualifications

• DME experience including CPAP, oxygen, or respiratory equipment
• Familiarity with Medicare DMEPOS guidelines
• Experience with systems such as Truesight or similar scheduling and billing tools
• Background in healthcare call center, intake, or patient onboarding functions