[Remote] Customer Support Specialist, 2nd Shift (Tuesday - Saturday, 4pm ET - 1am ET)
Note: The job is a remote job and is open to candidates in USA. RemoteHunter is a company that operates in the software-as-a-service (SaaS) industry, focusing on scheduling solutions. They are seeking a Customer Support Specialist to provide exceptional service during the second shift, serving as the primary point of contact for customers and resolving issues to enhance customer satisfaction.
Responsibilities
- Resolve customer tickets via Live Chat, Phone, or Email promptly
- Provide consultative solutions to customer questions and issues
- Maintain expert-level knowledge of the product and related use cases
- Empathize patiently with customers in every interaction
- Participate in ticket audits and incorporate feedback
- Document and escalate customer and internal issues appropriately
- Demonstrate initiative to support customers and team independently
- Take ownership of the customer experience provided
- Support customers in scheduling meetings effectively
Skills
- 1+ years of experience in SaaS customer support
- Technical troubleshooting skills in software environments
- Ability to thrive in a fast-paced, challenging environment
- Self-starter mentality with a focus on impact
- Capacity to meet metrics-driven performance goals
- Strong written and verbal communication skills
- Excellent time management abilities
- Collaborative team player with customer-centric focus
- Authorization to work legally in the United States; no immigration sponsorship available
- Experience with Live Chat or Phone support is a plus
Benefits
- Bonus programs
- Equity awards
- Benefits
Company Overview