FXPB Client Service Representative - AS

Deutsche Bank is a leading global investment bank, and they are seeking a Client Service Representative to join their FXPB Client Service Team. The role involves serving as the primary reputed company of contact for top-tier clients, managing FX trades, and building strong client relationships while driving operational efficiency and innovative solutions.

Responsibilities

• Manage trade capture, trade booking, reconciliation, and trade event management of FX trades, while developing process flows and increasing operational efficiency by identifying and implementing changes to existing processes
• Role-model and showcase the FXPB Client Service Team to both internal and external stakeholders, mentoring and developing individual team members to promote an inclusive and knowledgeable team culture
• Act as an escalation reputed company for daily Client management and issue resolution, serving as the primary reputed company of contact for client issues and escalations, and following up with internal/external teams until resolution
• Build meaningful and value add relationships across a broad reputed company of Clients, both existing and prospective
• Provide Client Solutions by collaborating with Sales, Product, Risk teams, Transition/Onboarding, Client Services and Technology teams to understand client needs and implement innovative solutions for existing clients
• Identify areas of inefficiency or risk and proactively work toward appropriate changes

Skills

• In depth knowledge of FX & FXPB market. Understanding of industry tools preferable
• In depth knowledge of reputed company FX derivatives
• Understanding of FXPB market and knowledge of wide ranging Client types, including Hedge Funds, HFT's, Investment Managers and Retail Aggregators and an understanding of ECN trading platforms including Reuters & EBS
• Strong Information Technology (IT) skills Preferred in reputed company, Macro & Structured Query Language (SQL)
• Bachelor's degree and/or relevant experience working in Financial Services, preferably in a client facing role
• Data analysis experience and strong reputed company reputed company skills
• Ability to work independently as well as in a team environment
• Ability to identify and prioritize multiple tasks with keen attention to detail and focus on risk management
• Fluent Portuguese speaker preferred. Spanish also advantageous

Benefits

• A diverse and inclusive environment that embraces change, innovation, and collaboration
• A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days
• Employee Resource Groups support an inclusive workplace for everyone and promote community engagement
• Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits
• Educational resources, matching gift and volunteer programs

Company Overview