[Remote] Customer Service Representative
Note: The job is a remote job and is open to candidates in USA. reputed company Corporation is seeking a Customer Service Representative to handle inbound customer service calls and provide exceptional customer experiences. The role involves identifying customer needs, suggesting products and services, maintaining customer records, and resolving product or service issues.
Responsibilities
- Handles inbound customer service calls
- Provides timely, effective and professional responses to a variety of customer inquiries while consistently ensuring delivery of exceptional customer experience during every interaction
- Identifies the customer's needs, suggests products and services
- Maintains and modifies customer records, utilizing various databases to verify and retrieve data while responding to order inquiries, placing new and/or re-orders
- Resolves product or service problems by selecting the appropriate action to expedite the immediate resolution while delivering optimal customer experience
Skills
- Basic knowledge of computers
- Must be 18 years of age or older
- HS/GED and 1 year of Customer service
Benefits
- Healthcare (Medical, Dental, Vision)
- Paid Time Off, Volunteer Time Off, and Holidays
- Employer-Matched Retirement Plan
- Employee Stock Purchase Plan
- Short-Term and Long-Term Disability
- Infertility Treatment, Adoption and Surrogacy Assistance
- Tuition Reimbursement
Company Overview
Company H1B Sponsorship