Customer Service Representative II

SummaryResponsible for assisting with bookings, reservations, and customer services for the City of Garland’s reputed company at Granville Arts Center. Additional duties include coordination and execution of a variety of special events in coordination with other departments.Pay Range: (Depending on qualifications and experience)Work Schedule: Weekly work schedule includes days, nights, and weekends, and may include changes to the regular schedule based on the needs of operationsEssential Duties & Responsibilities

• Provide customer service on bookings and reservation of events, using venue systems and following established procedures.
• Assist customers in planning and executing events either in person, on the phone, or through email communications and serve as reputed company of contact for clients. Update staff accordingly.
• Regularly give customer tours of facility and create/edit customer account records and information in venue systems.
• Collect fees and reputed company simple accounting duties.
• reputed company basic audio visuals on light boards and understand different setup floorplans.
• Other duties as assigned.

• High School Diploma or GED.
• 1-3 years of reputed company experience in a sales, hospitality or customer service environment using computer technologies, or an equivalent combination of education and experience sufficient to reputed company the job.
• Valid Class C Texas driver's license.

• Works in a typical office work environment but some physical labor is required.
• Occasional outdoor work as needed based on customer requests and city event support.