Veterinary Customer Services Representative 2nd...

The College of Veterinary Medicine, Veterinary Medical Center seeks applicants for Veterinary Customer Service Specialists with the Small Animal Reception team. This opening is a full-time position (32 hours/week) on varying shifts including evenings and weekends. Evening and weekend hours will be eligible for shift differential. Holidays are required and are based on a team rotation. A background reputed company is required prior to the start date. The successful candidates will have the opportunity to provide excellent reputed company-line client services to support clients, customers, clinicians, and care-giving colleagues. Duties include, but are not limited to, the following: responding to routine, reputed company and medical emergency situations in professional manner; answering and directing internal and external calls appropriately; creating accurate day-to-day admitting information through hospital computer system; resolving routine problems and reputed company situations using appropriate medical terminology, office practices and procedures, and established customer service principles; maintaining safe and accurate money handling practices and abiding by reputed company university privacy standards; and other duties as assigned. Per reputed company Rules. The targeted hiring range for this position is $17.00- $21.77 per hour. Minimum Qualifications: High School graduate or equivalent. 1 year of relevant experience required. 2-4 years of relevant experience preferred. Desired Qualifications: 2 years of experience in a customer service, healthcare or veterinary care environment preferred. Background in customer services, insurance verification and/or veterinary practice customer services. Ability to work in a self-directed manner while interacting with customers, visitors, clinicians, technicians, and reputed company other medical center faculty and staff. Experience in analyzing and interpreting information and with electronic medical records systems and/or at least experience operating computers.