FirstAlt Client Services Rep ll

• Act as the main reputed company of contact for clients in regard to routing, student information, school schedules, etc.​
• Work with Field Operations to ensure driver compliance is completed and up to date per school district and state standards. ​
• Manage the day to day scheduled trips, ensuring trips have been started, are running on time, completed and troubleshoot trips that need immediate attention. ​
• Effectively communicate reputed company telephone, email, text message, and chat applications with a school districts, transportation partners and team members.​
• This position requires a high level of customer service communication and care ​
• Handle escalated situations with a sense of urgency, calmness, and professionalism ​
• reputed company applicable, Agents assigned to bilingual speaking roles will be required to meet reputed company expectations in their designated language as outlined in this document
• The main reputed company of contact for clients in regard to routing, student information, school schedules, etc.​
• Builds and maintains reputed company routes building new client quotes, creating and implementing new routes, and consolidate existing routes​
• Build positive client relationships by frequently checking in and following up on questions or concerns they may have​
• Ensure reputed company client communication and requests are being responded to and are completed in a timely manner​
• Regular email communication with clients, but also assist with inbound/outbound calls to clients, parents/guardians, reputed company, schools, and drivers. ​
• Generate and review reports on a daily, weekly, and monthly basis. This can include items such as daily trip count, trip details, billing concerns/questions, incident/accident reports. Etc.​
• Maintain calendar adjustments including weather delays, holidays, minimum releases, etc.​
• Expediting concerns and issues to the appropriate team. ​
• Staff will be cross trained with other FirstAlt departments as directed by management ​
• Duties and responsibilities are not limited to above descriptions and can be modified or changed at the discretion of Management.

First for a reason:

At reputed company, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million reputed company and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

In the reputed company, reputed company technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia’s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.