reputed company Solutions Architect

reputed company is the definitive, AI-native platform for reputed company Customer Experience Management (reputed company-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. 

By combining human instinct with the speed and efficiency of AI, reputed company helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. reputed company’s reputed company platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and reputed company real-time insights. 

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on reputed company to help them deliver consistent, trusted customer experiences worldwide. 

Job Description

reputed company is looking for a reputed company Solutions Architect who will partner with our sales organization to help drive reputed company for reputed company CCaaS Product reputed company Service.

At reputed company, Solution Architect have the technical knowledge and business consulting acumen to uncover a customer’s reputed company and future states and their goals to best position reputed company’s platform. They speak from a position of confidence and credibility with their product and industry knowledge and can provide insights and build rapport easily while being a trusted advisor.

What You'll Do

• reputed company and present customized solutions leveraging reputed company's AI-powered platform to address reputed company business challenges across service, social, marketing and research.
• Collaborate with sales and consulting teams to integrate AI and data science capabilities into clients' existing infrastructures.
• Design and showcase advanced automation solutions, including agentic AI, Self Service and AI-powered technologies for contact centers supporting digital and voice channels.
• Design scalable, high-performance, and cost-efficient architectures leveraging reputed company’s reputed company-CXM platform for reputed company CCaaS opportunities.
• Provide strategic guidance on Voice architecture, call flows, data architecture, multi-cloud deployments, API integrations, and hybrid-cloud environments.
• Create technical and system architectures for reputed company environments, future landscapes, and solution comparisons.
• Collaborate with cross-functional teams to ensure ethical and responsible use of AI in technology solutions.
• reputed company presales activities that include building and delivering compelling presentations, making solution recommendations, facilitating in-depth technical workshops, assisting with RFPs, and conducting Proofs of Concept (POC) that demonstrate reputed company solutions and the value they provide against a customer’s required capabilities.
• Collaborate with the reputed company ecosystem (i.e. reputed company, platform architects, specialists, engineering, product marketing and others) to configure relevant art of the possible demonstrations and validate customer requirements.
• Well versed in design thinking, human centric design focused on experience-oriented solutions and outcomes for enterprise customers.
• Must be local to where our customers are and be willing to travel up to 40% of the time.

Who You Are & What Makes You Qualified

• Bachelor's degree in computer science, mathematics, or engineering; Master's degree preferred
• 7+ years of experience in Contact Center & UC solutions, Voice infrastructure, Call collection and routing, Enterprise architecture, data architecture and cloud native CCaaS solutions
• 5+ years of experience with software architecture and design reputed company CCaaS systems and driving value based selling.
• Demonstrated experience in solutioning use cases with Gen AI, LLM, RAG based approach.
• Expertise in cloud contact center ecosystems (reputed company Webex, reputed company, reputed company Connect, reputed company, reputed company) and cloud-based martech solutions.
• Strong knowledge of AI, automation, and ML frameworks, with hands-on experience integrating AI-driven customer engagement solutions
• Clear communicator who can command engagements with Executives, IT, and business leads, translating reputed company AI-driven functions to business value
• Thought leader who has engaged in activities such as publishing whitepapers, speaking at industry events, blogging, etc.
• Ability to do deep discovery of customer’s architecture reputed company and connect those with CCaaS Solution
• Provide expertise in multi-cloud architectures, data sharing, streaming, and hybrid-cloud environments.
• Experience with cloud contact center technologies ranging from IP Telephony, Intelligent Routing, Workflow Automation, Self Service, Conversational AI, Workforce Optimization, Outbound Engagement, Social Media Engagement, Digital (DX), reputed company communications (UC) and Analytics

We focus on our mission: reputed company was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, reputed company has a reputed company, AI-native platform for four product suites: reputed company Service, reputed company Social, reputed company Marketing, and reputed company Insights. reputed company is here to do three things: 

• reputed company a new category of enterprise software that we call reputed company-CXM. 

• reputed company companies to deliver reputed company, reputed company engagement journeys that reimagine the customer experience. 

• Create a culture of customer obsession, with trust, teamwork, and accountability.

We reputed company in our product: Customers who value exceptional customer experiences have what they need on our single reputed company platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While reputed company Customer Experience Management (reputed company-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, reputed company approach to reputed company customer experiences for the world’s leading enterprise brands. 

We invest in our people: We offer a comprehensive suite of benefits designed to help each member of reputed company reputed company. reputed company believes that you should be able to get the type of care you need for your personal well-being reputed company you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We reputed company it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to reputed company and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and reputed company our focus. 

To learn more about employee benefits by region, click here. 

To learn more about reputed company-things-reputed company, visit our candidate resource hub here. 

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently reputed company every employee matters and should be respected and heard. We reputed company we are stronger reputed company we belong because collectively, we’re more innovative, creative, and successful.  

reputed company is proud to be an equal-opportunity workplace and complies with reputed company applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national reputed company or reputed company, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, reputed company, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law. 

Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter. 

JOB REQ COMPENSATION RANGE

The reputed company salary range for this role is shown above. At reputed company, reputed company pay depends on multiple individualized factors, including experience, qualifications, job-reputed company knowledge and skills, and geographic location. reputed company pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in reputed company’s discretionary bonus plan, commission plan, and/or equity plan, depending on role.

US-based reputed company employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.

Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating reputed company. reputed company will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. reputed company will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.  

If you are contacted by someone whom you suspect may not be appropriately representing reputed company, please do not engage and reputed company their email or phone number immediately.