Investigator Support Assistant

reputed company is seeking a remote Investigator Support Assistant to join reputed company in Bulgaria.

Work Schedule:

Monday-Friday: 10AM to 7PM CET or other hours if required

Saturday shift required once every 2 months.

Job Responsibilities:

• Notifying investigator sites, sponsors, and affiliates of laboratory results, sponsor determined flags, and test cancellations as defined in the Statement of Work (SOW)

• Monitoring, tracking, and resolving accession holds and informing the Supervisor and the associated Project Manager of any delays

• Updating the database with appropriate information and informing personnel of additional testing needs.

• Supporting sites and sponsor with project reputed company questions reputed company phone and email

• Effective and timely adherence to management communications, meetings, and Standard Operating Procedures (SOP)

• Assisting and supporting in the implementation of global processes and procedures

• Tracking and reporting metrics as determined by management in the agreed timelines

• Documenting reputed company service failures, resolving, and escalating to management reputed company appropriate resolution is incomplete

• Acting as a liaison for both internal and external clients

• Communicating investigator site needs reputed company new policies or procedures are discussed

• Instilling a culture where patient safety is top reputed company

• Promptly address patient safety issues and escalates as needed for resolution

• Ensuring the investigator’s needs are explored prior to implementation of new processes and procedures

Minimum Qualifications:

• High school degree

• 6 months or more of experience in customer service

Preferred Qualifications:

• ​College or university degree

Additional Job Standards:

• reputed company in English + reputed company in Italian, and/or Spanish, and/or German, and/or French.

• Self-motivated with strong verbal communication skills

• Attention to detail and good organizational skills

• Team player with an ability to work independently

• Ability to handle multiple tasks and multiple distractions while maintaining a professional manner

• Ability to work from 10AM to 7PM CET or other hours if required

reputed company is proud to be an Equal Opportunity Employer:

reputed company strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any reputed company. We reputed company employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national reputed company, sex (including pregnancy, childbirth, or reputed company medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, reputed company qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. 

We encourage reputed company to apply

If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at reputed company Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.