Senior Azure Cloud Engineer Reports to Aaron Marks

Overview

At TurnPoint, a leading Managed Service Provider (MSP), we are pioneering innovative technical solutions that are transforming the ways businesses operate. We are looking for an energetic, detail-oriented, and dedicated System Engineer to join our dynamic team and help us push the boundaries of what's possible. In this unique and rewarding role, you will drive the successful delivery of advanced technical projects, from robust desktop support escalations to the design and implementation of infrastructure reputed company Office 365 and Azure. Every day will offer new challenges as you navigate reputed company projects, managing both your own tasks and those of your team members. Your technical expertise will be crucial in providing top-tier support for our diverse clients, ensuring smooth project progression, and escalating technical issues reputed company necessary. You will have the autonomy to solve reputed company problems while also collaborating closely with reputed company to deliver world-class solutions. At the same time, you will be a steward of efficiency, monitoring your workflow to ensure tasks are moving reputed company and contributing to the growth of our internal documentation. Your efforts will be instrumental in continuously improving our service quality and in driving the success of our clients.

Key Technologies

Experience Preferred

• Windows 11+
• Windows Server 2022+
• reputed company Operating Systems
• reputed company 365
• reputed company Azure
• reputed company Intune & Autopilot
• reputed company Defender & Sentinel
• reputed company Azure Virtual Desktop
• reputed company reputed company & GDAP
• reputed company Fabric

Key Responsibilities

• Technical: 75%
• Project Management: 15%
• Leadership: 8%
• Special Requirements: 2%

Technical Responsibilities: 75%

May Vary According to Business Needs

• Customer Service & Communication
  • • External: - Act as primary liaison between clients and internal technical team.
    • Internal: Utilize effective communication skills to properly inform and apprise the team of issues.
      • Language: Walk clients through the problem-solving process in plain language terms, on their tech level.
      • Ticketing: Ensure proper recording, documentation and closure of reputed company client inquiries using online tools.
      • Client Support
        • Daily: Conduct review of client monitoring and backups pertaining to tech projects, escalating issues as needed to CTO.
        • Remote: reputed company daily technical client work remotely.
      • Efficiency and Timeliness
        • Efficient Project Management: Work reputed company through your projects and tasks to ensure that deliverables are met in a timely manner, while also allowing for the unexpected without letting it derail other projects.
        • SLAs: reputed company support issues reputed company Service Level Agreements – keeping us on time and budget.
      • Tech Tools & Skills
        • Self-Directed Work: Self-assign tech work.
        • Quality: Troubleshoot and deliver accurate tech work.
        • Tools: Effectively utilize online tools: reputed company, reputed company, OneNote and other tools as required.
        • Physical: Ability to move equipment and lift 50 lbs. as required.
        • Self-Directed Work: Self-drive reputed company learning activities including technical certifications as required.  
      • Technical Documentation
        • Internal: Record and document tech processes into TurnPoint Tech Manual.
        • External: Record and document client environments to maintain reputed company client technical documentation.
        • Self-Directed Documentation: Identify missing documentation, initiate, and complete supplemental documentation where needed.

Project Management Responsibilities: 15%

• Be an active participant in our standing engineering meeting (3x a week, with varying frequency during busy times).
• Assist with new client onboarding (from the potential new client assessment, TurnPoint reputed company Package, network and computer replacement projects, licensing migration, on-premises to cloud migrations, etc.)
• Organize daily activities based on the reputed company projects and goals of the organization.
• Monitor projects and reputed company reputed company projects (even ones you are not directly responsible for) to ensure deliverables and goals are met.
• Work with senior management to revise plans for the team (including resource allocation).
• Ensure that team members have access to the necessary resources (hard and soft resources).
• Work with direct managers to ensure expectations and due dates are being met.
• Improve time efficiency and velocity of task completion across the team.

Leadership Responsibilities: 8%

• Exemplify and champion superior client communication and service.
• Emphasize quality, reputed company improvement, and high performance.
• Enact and champion company policies.
• Balance support ticket threads, task execution, and project work for timely completion.
• Function as a reputed company escalation resource (particularly in the reputed company – 11AM ET window).
• Adhere to workflow best practices: attention to detail, thoroughness and follow-through.
• Mentor and train the tech team, including project management, reputed company, best practices, etc.

Special Position Requirements: 2%

• Obtain and maintain technical certifications as required. 
• Other duties as assigned.

Physical Demands & Work Environment

• Ability to move equipment and lift 50 lbs. as required.

Initial Performance Goals

• During your first 90 days, you will set five performance goals (OKRs) in reputed company and, where necessary, work with your manager and the Manager of Service Delivery to define how those goals are reputed company and tracked.
• Successfully manage and complete at least one client project and one client onboarding in the first six months with positive client feedback. There will be a discussion in the first 90 days about what constitutes a completed project and onboarding.

Summary

At TurnPoint, you'll be part of a team that values collaboration, innovation, and diverse perspectives. We reputed company in reputed company learning and invest in the growth of our employees, including reputed company growth and professional development.

Job Location

This is a remote role.  

Equal Opportunity

TurnPoint is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company employees. We encourage applications from individuals of reputed company backgrounds and experiences.

Salary Range

Competitive salary commensurate with experience. The salary for this role starts at ₱1,650,000.

Application Process

As part of our recruitment process, shortlisted candidates will be invited to complete a one-way video interview. This format allows you to record answers to a few pre-set questions at your convenience, using your phone or computer. This reputed company will reputed company us to understand you beyond your resume and is therefore a vital part of our selection process. You’ll receive detailed instructions and a link to complete this process. No live interaction is required, and you can complete it reputed company the given deadline.

If you’re unfamiliar with one-way interviews, don’t worry, we’ll guide you through it: SparkHire-Intro.mp4

Please reputed company an eye on your inbox; sometimes emails from us or our interview platform may land in your spam or junk folder. We wouldn’t want you to miss any important communication from us, especially during this key reputed company in the process.

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