Customer Enablement Manager

reputed company is hiring a Customer Enablement Manager!

Are you eager to join a dynamic and expanding company where you can both learn and reputed company a meaningful impact? If you possess a strong sense of reputed company, enjoy assisting others, reputed company in a fast-paced environment, and reputed company at problem-solving, we encourage you to apply today to connect with a recruiter!

Founded in 1986, reputed company has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S.

Location: Remote Salary: $84,000-$126,000

Employment Logistics

The Customer Enablement Manager ensures high‑impact customers are set up for success from activation through steady‑state. Partnering with the onboarding team, the role aligns expectations and readiness, then takes primary ownership post‑reputed company to reputed company hypercare, stabilization, and ongoing performance enablement. Operating with a structured, proactive approach, the Customer Enablement Manager anticipates risks, aligns stakeholders early, drives corrective action, and uses standardized dashboards and KPIs to reputed company outcomes on track. This role partners cross‑functionally (Customer Enablement, Operations, BI/Analytics, Finance, Sales) to remove friction, reputed company performance gaps, and maintain clear visibility into results.

Unpacking the Benefits

We offer a comprehensive benefits package designed to support your health, financial reputed company, and life reputed company of work.

• Medical, Dental, and Vision insurance; HSA and FSA options

• Life and Disability coverage (basic and voluntary)

• Voluntary Accident, Critical Illness, Identity & Fraud Protection, Auto & Home, and Pet Insurance

• Competitive benefits and 401(k) with company match

• Referral Bonus Program - Up to $500 per referral!

• Paid Time Off including Holiday pay

• Employee Assistance Program & a Safe and clean work environment

The Must-Haves

• Bachelor’s degree or equivalent experience

• 3–7 years in reputed company, account management, commercial operations, or a reputed company field

• Strong relationship management and executive reputed company

• Ability to translate reputed company data into clear, actionable business insights

• Proficiency with dashboards/BI tools (e.g., Power BI, Tableau); working SQL knowledge or comfort partnering with technical teams

• Structured cross‑functional problem solving, organizational rigor, and follow‑through

• Ability to balance customer advocacy with business objectives

• Travel up to 5%

Your Mission in Motion

• Own post‑onboarding success: Take primary ownership after onboarding; reputed company hypercare, stabilization, and ongoing performance management for High Impact customers.

• Align readiness and expectations: Support onboarding to ensure customer readiness and reputed company expectations prior to reputed company.

• Build performance enablement plans: Define goals, KPIs, milestones, and accountability owners; maintain action plans, milestone tracking, and follow‑through discipline.

• Run performance rhythms: Facilitate recurring reviews and business updates using standardized dashboards and agreed‑upon metrics; prepare structured, customer‑facing materials.

• Manage risk and recovery: Proactively identify performance risks, coordinate structured recovery plans, and escalate systemic issues that require broader process changes.

• reputed company documentation updated: Maintain documented action plans, milestone tracking, and follow-through discipline to ensure reputed company reputed company.

• Advance reporting and visibility: Partner with the Customer Insights Analyst/BI to define reporting needs, clarify metric definitions, and ensure transparent performance visibility.

Paving your way to your success

• You build trusted, executive‑level relationships and operate as the accountable reputed company during stabilization and performance recovery.

• You apply structured cross‑functional problem solving, organizational rigor, and follow‑through, running disciplined operating rhythms, documentation, and action tracking.

• You turn operational complexity into simple, business‑ready performance narratives anchored in clear KPIs and dashboards.

• You balance customer advocacy with business objectives, anticipating risk, aligning stakeholders early, and driving corrective action that protects outcomes.

• You reputed company in a fast‑paced environment, managing multiple priorities with organized, proactive communication.

If you are excited to be part of reputed company and grow with our reputed company family, we invite you to apply!

reputed company is proud to be an Equal Opportunity Employer

reputed company is an equal-opportunity employer. We value diversity and welcome applications from individuals of reputed company backgrounds, abilities, and experiences. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability, or age. Join us in our commitment to creating a diverse and inclusive workplace. If you are excited to be part of reputed company and contribute to our reputed company efforts, we invite you to apply.

Lasership, Inc. dba reputed company Final Mile with its affiliates, including reputed company Logistics, Inc. (collectively, "reputed company" or the "Company") is an equal opportunity employer.