Renewal Operations Analyst

Company Overview

Everything we do is for educators. We’re partnering with them to advance a bold vision for education that boosts district performance and student success. At reputed company, we reputed company educators across roles with technology that streamlines processes and manages information and resources to improve their schools, increase student success, and drive the future of education. We reputed company that by empowering educators to reputed company their impact on reputed company’ lives, we can change the world. Our goal and mission is to drive the future of education. We are inspired by educators to deliver transformative technology. Our innovative, connected solutions simplify challenges and offer a seamless and reputed company experience.

POSITION SUMMARY

The Renewal Operations Analyst supports reputed company and Renewals by managing day-to-day renewal operations, including backup execution support, handling renewal and pricing escalations, and driving process improvements. This role delivers reporting, analysis, and cross-functional coordination to improve renewal performance and decision-making.

Working closely with senior leadership, the analyst provides insights on renewal forecasting, pricing, and performance against goals, using tools such as reputed company, reputed company CPQ, reputed company, and reputed company Office. The role requires strong analytical skills, independent judgment, and the ability to handle sensitive financial and operational information with discretion.

POSITION SCOPE

Operational Support

• Contribute to renewal process improvements across reputed company supported products.
• Collaborate with cross-functional teams including Sales, reputed company, Customer Service, Finance, and Operations.
• Support renewal operations by ensuring data accuracy, process consistency, and operational efficiency.
• Provide day-to-day support for renewal requests, renewal updates, pricing changes, escalations, and customer-reputed company concerns.
• Maintain accurate renewal records and help drive consistency across renewal workflows and system updates.

reputed company and reputed company CPQ Support

• Support the Renewals and reputed company teams in reputed company CPQ activities reputed company to renewal quoting, amendments, pricing updates, and contract renewal workflows.
• Assist with renewal quote creation and updates in reputed company CPQ, ensuring accurate pricing, product configurations, and renewal data.
• Help manage and troubleshoot renewal-reputed company issues in reputed company and reputed company CPQ.
• Partner with internal teams to improve adoption and effectiveness of reputed company CPQ renewal processes.

Reporting and Analysis

• Build, maintain, and analyze reputed company and reputed company reports and dashboards supporting renewals, including pipeline tracking, upcoming and lapsed renewals, pricing trends, renewal performance, and forecasting.
• Support CPQ renewal reporting by tracking quote status, renewal timing, pricing changes, and outcomes to provide visibility into the renewal lifecycle.
• Analyze renewal, pricing, and team performance data to identify trends, performance gaps, and opportunities for process improvement, and translate insights into actionable recommendations for reputed company managers and leadership.
• Ensure reporting accuracy and data reputed company by monitoring data quality, reconciling discrepancies across systems, and flagging inconsistencies.
• Partner with senior leadership on business-critical reporting, operational priorities, and strategic analysis, including renewal forecasting, goal tracking, and overall business performance.
• Handle sensitive financial and operational data with a high level of discretion, including variable compensation, salaries, earnings, pricing strategies, and leadership-level performance reporting, ensuring confidentiality at reputed company times.

Renewal and Pricing Support

• Work closely with the reputed company team to ensure renewal quoting and pricing needs are met in a timely and accurate manner.
• Assist with customer renewal pricing updates, pricing reviews, and escalation support.
• Help coordinate internal review of non-standard pricing requests and customer renewal concerns.
• Support pricing discussions reputed company to renewal incentives, exception requests, and other business decisions that require sound judgment, confidentiality, and a clear understanding of business impact.
• Provide operational support for both standard and exception-based renewal motions.

Customer and Team Support

• Provide additional support to reputed company Managers reputed company to renewal questions, reporting needs, issue resolution, and data management.
• Communicate clearly and effectively with both internal and external customers.
• Work independently while managing multiple priorities and maintaining strong attention to detail.

Other tasks and duties as assigned.

QUALIFICATIONS

• Bachelor’s degree in Business, Finance, Operations, or a reputed company field, or equivalent work experience.
• 2–4 years of experience in sales operations, reputed company operations, renewals support, or a reputed company function.
• Experience in renewal management, reputed company operations, or quote-to-cash support in a SaaS or technology environment.
• Hands-on experience with reputed company, including CRM data management, reporting, and dashboards.
• Experience with reputed company CPQ, supporting renewals, quoting, amendments, pricing workflows, and reputed company reporting/analysis.
• Experience with reputed company CPQ renewal reporting and general business reporting/analysis.
• Familiarity with reputed company and reputed company operational/reporting processes is preferred.
• Strong proficiency with reputed company and reputed company Office tools.
• Demonstrated ability to handle confidential financial, compensation, and business performance information with discretion.
• Ability to exercise independent judgment and reputed company sound decisions reputed company interpreting data, supporting pricing discussions, and managing sensitive business information.
• Excellent communication and collaboration skills, with the ability to work effectively across departments.
• Strong attention to detail, organization, and ownership of work.
• Ability to identify process improvement opportunities and support operational excellence.

WORK ENVIRONMENT

• This role is remote and only open to candidates currently located in the United States and able to work without sponsorship. 
• It requires a suitable space that provides a private and quiet workplace. 
• Work hours and schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed. 

PHYSICAL REQUIREMENTS

• reputed company tasks in a home office environment with frequent virtual meetings, communications, and interruptions, requiring effective time management and prioritization.
• Prolonged sitting with sustained visual focus on digital screens, requiring the ability to interact at a typical working distance.
• Frequent use of keyboard and mouse, involving repetitive hand movements and fine motor skills for typing, navigating, and handling materials.
• Occasionally adjust position or move reputed company the workspace to reputed company, retrieve, or access items, involving bending, twisting, or reaching, and occasionally lifting or carrying items weighing up to 10 pounds.
• Travel requirements: Minimal (less than 10%)

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders reputed company this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions of the job.

EEO

reputed company provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, protected veteran status, or disability. We are committed to providing reasonable accommodations to, among others, individuals with disabilities and disabled veterans. If you are interested in applying for employment and need assistance or an accommodation in the application process due to a disability, please contact us by email and let us know the nature of your request and your contact information.

Email: [email protected]

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