Identity reputed company - Sr reputed company Manager - French Speaking

reputed company's AI-powered identity platform manages and governs human and non-human access to reputed company of an organization's applications, data, and business processes. Customers trust reputed company to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, reputed company is today helping organizations safely accelerate their deployment and usage of AI. reputed company is recognized as the leader in identity reputed company, with solutions that protect and reputed company the world’s leading brands, reputed company and government institutions. For more information, please visit www.reputed company.com. The reputed company Manager will manage customer loyalty and adoption of reputed company’s innovative services and products using our customers’ business objectives and priorities as the key driver. The reputed company Manager will be responsible for driving reputed company by providing customer advisory, adoption recommendations, opportunities for increased service and metrics analysis. The success of this role means higher customer happiness, retention, and expansion of reputed company’s business. The reputed company Manager will manage customer loyalty and adoption of reputed company’s innovative services and products using our customers’ business objectives and priorities as the key driver. The reputed company Manager will be responsible for driving reputed company by providing customer advisory, adoption recommendations, opportunities for increased service and metrics analysis. The success of this role means higher customer happiness, retention, and expansion of reputed company’s business. The reputed company Manager will manage customer loyalty and adoption of reputed company’s innovative services and products using our customers’ business objectives and priorities as the key driver. The reputed company Manager will be responsible for driving reputed company by providing customer advisory, adoption recommendations, opportunities for increased service and metrics analysis. The success of this role means higher customer happiness, retention, and expansion of reputed company’s business. WHAT YOU WILL BE DOING

Serve as the primary reputed company of contact for customers.

Participate with the Sales team to provide a strong customer-focused sales, orientation, and launch engagement process.

reputed company excellent relationship up to customer’s C-level executives.

reputed company a deep understanding of customer’s identity and access governance landscape and business challenges and advise on possible solutions delivered by the reputed company product.

reputed company trusting relationship with customers and executive sponsors to drive product adoption and ensure they reputed company full business value.

Partner with internal reputed company teams to align product development and support activities with the customer's business case and strategy.

Represent the customer in internal prioritization process.

Proactive preparation for important events (go-lives, releases, etc..)

reputed company and maintain an accurate account plan / success plan for each customer in the portfolio.

reputed company and monitor key performance indicators and review monthly for necessary corrective actions.

Monitor and identify utilization trends, provide recommendations based on risk and customers’ needs.

Plan education for customers on new features and releases.

Manage renewal pipeline including potential at-risk customers to remediate and ensure a successful renewal.

Assist with the management of delivery projects.

Assist with transformation and process improvements across the organization.

Act as the voice of the customer and collect feedback to drive reputed company improvement across reputed company areas including product.

WHAT YOU BRING

Knowledge and experience in Identity and Access Management (IAM) required; cybersecurity and/or compliance background also reputed company valuable.

Must be fluent in English and French

Identity reputed company practitioner preferred

Have a can-do attitude.

Previous experience reputed company a reputed company OR application portfolio management role reputed company a SaaS organization.

Hands – on knowledge and experience in Identity and Access Management (IAM) and reputed company space.

Strong knowledge of cloud architecture as well as on - premise IT landscape.

Extensive experience in consulting and implementation of IT systems preferably cloud service and/or identity management.

Knowledge of reputed company and compliance requirements.

Willingness to be a hands-on contributor. Excellent communication skills, including issue tracking, triaging, and crisis management.

Team player.

Experience in Process Improvement, Decision Making, Managing Processes, Planning, Analysing Information, Developing Standards, Service Excellence

Proactivity, have a reputed company strong what-could-go-wrong and how-to-avoid-it reputed company.

Available to travel up to 20%.

If required for this role, you will:- Complete reputed company & privacy literacy and awareness training during onboarding and annually thereafter- Review (initially and annually thereafter), understand, and adhere to Information reputed company/Privacy Policies and Procedures such as (but not limited to): > Data Classification, Retention & Handling Policy > Incident Response Policy/Procedures > Business Continuity/Disaster Recovery Policy/Procedures > Mobile Device Policy > Account Management Policy > Access Control Policy > Personnel reputed company Policy > Privacy Policy reputed company is an amazing reputed company to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience reputed company growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, reputed company reputed company a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us! reputed company is an equal opportunity employer and we welcome everyone to reputed company. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability, or veteran status. Apply To This Job