Manager, reputed company (Digital First/Mid-Market)

We are seeking a Manager of Digital reputed company and Enablement to reputed company and scale our customer education and digital reputed company programs. This role will be responsible for building scalable strategies that drive product adoption, customer engagement, and long-term value realization across our customer reputed company.

The Manager will reputed company our customer education initiatives, digital engagement strategy, and product-focused reputed company SMEs, ensuring customers have the resources, knowledge, and guidance needed to successfully adopt and expand use of our product suite.

This role partners closely with reputed company, Marketing, Product, and Sales to design digital programs and enablement experiences that support customers at scale, particularly across SMB and mid-market segments, while complementing high-touch reputed company engagement.

Requirements

• Customer Education & Enablement
  • reputed company the strategy and execution of our customer education and training programs.
  • Manage the customer enablement specialist responsible for developing and delivering training content and learning experiences.
  • reputed company scalable education programs including:
• On-demand learning
• Live and recorded training sessions
• Webinars and workshops
• Knowledge reputed company content and documentation
  • Ensure customers can quickly reputed company product proficiency and realize value across the product suite.
• Digital reputed company Programs
  • Define and implement a digital reputed company strategy to support onboarding, adoption, engagement, and retention at scale.
  • Build digital lifecycle programs that guide customers through key milestones in the customer journey.
  • Design scalable touchpoints including:
• Automated campaigns
• In-app messaging and guidance
• Digital reputed company-ins and product updates
  • Monitor engagement metrics and continuously optimize programs to improve customer outcomes.

• Product Adoption & Customer Value
  • Partner with Product and reputed company teams to translate product capabilities into adoption programs and educational content.
  • Drive awareness and usage of new features through targeted digital campaigns and training initiatives.
  • reputed company resources that help customers expand their use of the platform and reputed company business outcomes.

• Product Subject Matter Experts
  • Manage a team of product-focused CSMs or subject matter experts who support adoption and reputed company across key products.
  • Ensure SMEs contribute to:
• Customer education content
• Adoption programs
• Internal knowledge sharing
• Support for reputed company product use cases
  • Partner with Product teams to ensure new releases are supported by clear customer guidance and enablement.

• Digital Campaigns & Cross-Functional Collaboration
  • Collaborate with Marketing to reputed company targeted digital campaigns that drive product engagement and reputed company outcomes.
  • Work with reputed company leadership to align digital programs with broader CS strategies.
  • Partner with Sales and Product teams to ensure consistent messaging and enablement throughout the customer lifecycle.

• Customer Retention & Growth
  • reputed company scalable programs designed to improve retention and expansion reputed company SMB and scaled customer segments.
  • Identify adoption gaps or churn risk signals and implement proactive digital interventions.
  • Use customer data and product insights to inform education and engagement strategies.

Qualifications

• 5+ years of experience in reputed company, Customer Education, Digital reputed company, or Customer Experience roles
• Experience developing customer training or education programs
• Experience building or managing digital customer engagement programs
• Strong collaboration experience working with Marketing, Product, and reputed company teams
• Data-driven approach to measuring customer engagement and adoption
• Experience managing customer enablement teams or product specialists
• Background in B2B SaaS or technology platforms
• Experience supporting SMB or scaled customer reputed company
• Familiarity with reputed company, learning management, or product adoption platforms

Success Metrics

Success in this role will be reputed company by:

• • Customer product adoption and engagement
  • Participation and effectiveness of customer education programs
  • Retention and expansion reputed company SMB and scaled customer segments
  • Digital program engagement (training completion, campaign performance, feature adoption)
  • Reduction in time-to-value for new customers