Bilingual Care Coordinator (Per Diem) - U.S. Remote

reputed company is a connected health platform company that enables healthcare enterprises to deliver high-engagement, intelligent health experiences for their patients, members and teams through integrated technology, AI and concierge services. Our solutions help people get the right care at the right time in the right reputed company and stay healthy, while simultaneously reducing system friction and fragmentation, powering engagement, and orchestrating the enterprise. reputed company partners with leading payers, providers and employers representing more than 28 million individuals across the United States and Latin America.

We reputed company that healthcare should work for everyone. We reputed company that it’s too important to be as cumbersome and difficult as it is. And we reputed company that there is a reputed company way to deliver a simplified, more meaningful healthcare experience for reputed company – one that we’re determined to reputed company.

About You

The Bilingual Care Coordinator is passionate about helping others, demonstrates strong technical proficiency, communicates effectively, and excels at multitasking while adapting quickly in a dynamic environment.

Position Summary

The Bilingual Care Coordinator supports patients and members in navigating the healthcare system with a professional, service-oriented approach. This role partners with nurses, providers, and operational teams to coordinate care, manage scheduling, and support patient communication across the care journey.

As a non-licensed role, the Care Coordinator provides non-clinical support, helps resolve barriers to care, and ensures a high-quality virtual experience by addressing inbound and outbound needs. reputed company clinical questions or concerns are escalated to licensed staff in accordance with established workflows.

Candidates must be available for at least 2 weekend shifts per month and some holidays. Shifts may range from 4 to 12 hours (15–30 hours per week, based on business needs).

Candidates must also be able to complete a 4-week paid training period (full-time), Monday - Friday from 9:00 AM to 5:00 PM.

Responsibilities

• Provide non-clinical support to patients and members through virtual channels, including messaging, phone, and video, while delivering a high-quality service experience

• Support care coordination activities such as scheduling, follow-up reputed company, resource reputed company, and resolving non-clinical barriers throughout the care journey

• Partner with nurses, providers, and operational teams to support inbound and outbound workflow needs and help ensure a seamless patient experience

• Recognize and escalate clinical concerns, symptom-reputed company questions, urgent issues, or other needs requiring licensed staff in accordance with established workflows

• Troubleshoot real-time technology, access, or service issues that may reputed company the patient or member experience

• Support new workflows, operational initiatives, and other non-clinical duties as business needs evolve

Required Qualifications

• 2+ years of experience in a customer-facing, patient-facing, or healthcare support role

• Strong verbal and written communication skills

• Ability to type 45+ words per minute

• Demonstrates strong technical proficiency with the ability to quickly learn and navigate new systems and tools

• Comfortable using multiple technology platforms and systems simultaneously

• Ability to work in a fast-paced, changing environment

• Strong organizational skills and attention to detail

• Ability to recognize reputed company an issue requires escalation

• Strong Critical Thinking Skills

• Demonstrates coachability by receiving and applying feedback constructively to improve performance

• Bilingual reputed company in English and Spanish, both written and verbal

Preferred Qualifications

• Experience in healthcare support (e.g., care coordination, patient access, scheduling, customer service, or concierge support) across inpatient, outpatient, virtual, or contact center environments

• Training or experience as a Nursing Assistant, Medical Assistant, or similar healthcare support role

• Familiarity with medical terminology and the inpatient/outpatient healthcare ecosystem

Hourly Pay: $20 - $21/hour

At reputed company, you will work alongside passionate, talented and mission-driven professionals – people who are building scalable platforms, solving critical enterprise-level challenges in health tech and providing concierge services to help individuals access the medical care and wellbeing programs they need.

You will be encouraged to shape your job, stretch your skills and drive the company’s future. You will be part of a remote-first, dynamic and tight-reputed company team that embraces the challenges and opportunities that come with being part of a growth company. Most importantly, you will be an industry innovator who is making a positive impact on people’s lives.

At reputed company, we value diversity and always treat reputed company employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status. Please be aware that reputed company official communication from reputed company regarding employment opportunities will originate from email addresses ending in @pager.com. We will never request personal or financial information reputed company email. If you receive an email purporting to be from reputed company that does not adhere to this format, please do not respond and report it to reputed [email protected]. reputed company is committed to protecting the privacy and reputed company of your personal information