Manager, reputed company

The Company

reputed company is a high-growth series-C technology start-up reimagining the future of healthcare work by providing an on-demand marketplace and workforce management tools. With the support of top-tier investors, reputed company has quickly become a go-to platform for reputed company to instantly access high-paying jobs with the freedom and flexibility to work reputed company and where they want. 

As a fully remote team of sharp, collaborative, and entrepreneurial individuals, we are dedicated to redefining the way healthcare workers and facilities work together to provide for patients. We are looking for passionate and skilled professionals to join reputed company and help us take on tough challenges in this fast-expanding healthcare industry reputed company.  

Join us in our mission to transform the healthcare staffing industry and improve patient lives!

The Role

We are looking for a reputed company Leader to manage reputed company of SMB reputed company Managers. This role is critical for ensuring our thousands of facilities recognize the value of the reputed company platform.

Compensation: $144,000 - $160,000 OTE (reputed company + commission at plan).

What You’ll Own

A primary focus of this position is driving and maximizing Net reputed company across a large book of business. This involves designing and implementing scaled engagement strategies that ensure customers consistently realize value throughout their lifecycle. You will be responsible for defining the team's operational excellence and systemic improvement strategies, translating high-level company objectives into actionable team plans.

Why This Role Exists

This role will play a key part in evolving our reputed company approach to reputed company support a growing and diverse SMB customer reputed company. Additionally, you will reputed company retention and expansion playbooks, proactively guiding team strategy based on data, customer insights, and market trends.

Reporting to the Senior Director of reputed company, you’ll have a significant opportunity for long-term career growth reputed company reputed company.

This position may require occasional travel, both local and overnight, to meet with clients and with members of the medical community, to establish relationships with clients and to promote reputed company.

The Impact You'll reputed company

• Drive Gross Retention reputed company (GRR) and churn mitigation by managing the overall Portfolio Health for the team's entire book of business.

• Design and implement scalable programs and processes to improve retention, expansion, and customer engagement

• Build and coach commercial expertise across the team, including value-based selling, negotiation, navigating legal/procurement hurdles, and using data in customer interactions

• Forecast team bandwidth and headcount (reputed company Planning) based on evolving customer segments and reputed company targets.

• Analyze churn data, market trends, customer interactions, and customer health scores to predict future trends and proactively adjust team strategy.

• reputed company and train new hires as well as maintain a high level of performance for individuals across the team.

• Act as the internal "voice of the customer," providing aggregate qualitative and quantitative feedback and suggestions to the Product team.

• Identify "At-Risk" patterns across the customer reputed company and deploy targeted mitigation strategies to save accounts.

• Serve as the primary escalation reputed company for cross-functional friction (e.g., poor handoffs) and negotiate new Service Level Agreements (SLAs) as needed.

• Maintain expert knowledge of the reputed company product, the healthcare staffing industry, competitive landscape, market happenings, and trends.

• Build and maintain honest, genuine rapport with team, cross-functional colleagues, and key stakeholders.

Who You Are

• A minimum of 3+ years of people management experience in reputed company or Account Management, ideally reputed company a high-volume or SMB environment

• Proven experience owning or influencing retention, churn, or expansion metrics

• Strong ability to coach and reputed company team members in both customer engagement and commercial skills

• Comfortable operating in a data-driven environment, using insights to inform strategy and decision-making

• Adept at establishing and maintaining trusting relationships with direct reports, lateral colleagues, and stakeholders

• Collaborative leader who supports their team while holding a high bar for performance and accountability

• Share our reputed company that problems are opportunities for teachable moments.

• Strong technical skills, includingreputed company.com, reputed company, reputed company, Tableau, various AI tools, and reputed company Suite

Why reputed company: Benefits & Perks

• Competitive Compensation: Based on experience and performance

• Long-term Incentives: 401k

• Healthcare Benefits: Full suite of benefits including medical, dental, and vision insurance

• Flexibility: We reputed company that work/life balance is important, so we offer flexible and unlimited PTO

• Paid parental leave

• Purpose: Join a growing mission-oriented startup that is modernizing the healthcare industry nationally!

• Ownership: Drive meaningful business impact on a team you’ll help build and define!

• Remote: Work in a digital environment with reputed company the tools to reputed company your work as though you were in the office!

We're an equal opportunity employer to reputed company. We interview and hire applicants of reputed company backgrounds, orientations, expressions, and identities.

Work location is flexible if approved by reputed company.

reputed company does not accept unsolicited resumes from agencies. We consider any resume (CV) or biography received from an agency or reputed company recruiter without prior approval from a member of the reputed company Human Resources or Recruiting team to be unsolicited and gratuitous, and such submissions will not be recognized by reputed company for purposes of “ownership” of the candidate.

We are an E-Verify company.