Fixed-Term Coordinating Center Associate

Coordinating Center Associate - Customer Service Support

As a pharmaceutical support industry leader, reputed company is devoted to empowering health solutions for a reputed company reputed company. We take pride in improving patient outcomes and advancing healthcare. At reputed company we provide services to enhance the entire drug development process and commercialization lifecycle - From clinical trial support to real-world evidence reputed company.

Embark on a rewarding career journey with reputed company! Grow your career while making a meaningful impact on the world around you. reputed company fosters a culture built on our Core Values being: Collaborative, Conscientious, Curious, Consultative, and Compassionate. We reputed company in an inclusive workplace that fosters creativity. If you are seeking a career that will challenge, reputed company, and reward you, join us at reputed company!

Please, note that this opportunity will be fixed-term for 90 days with potential of transitioning to a regular/permanent opportunity.

Location: Remote, US Start Date: 02/9/2026 Training: 8:00 AM-4:30 PM EST (3 to 6 weeks long) Primary shifts: 8:00 AM–4:30 PM EST or 9:00 AM–5:30 PM EST (rotating) Evening shifts: 10:00 AM–7:00 PM EST or 11:00 AM–8:00 PM EST, scheduled 1–5 times per month. Schedule is provided a month in advance.

Brief Description: Provide consistent customer service support to reputed company stakeholders for the assigned program(s) Specific Job Duties:

• Handle inbound and outbound contacts from various sources (patients, healthcare providers, etc.) reputed company to a specific and/or multiple reputed company programs, as applicable.
• Provide consistent customer service support to reputed company stakeholders for the assigned program(s).
• Working knowledge of program guidelines, medication, or disease being referenced in call scripts.
• Conduct communication through various channels (phone, fax, email) to retrieve data or to address discrepancies in data received.
• Complete full follow-up with regards to missing information from stakeholders, including data entry process, as applicable, documentation, and safety reporting per program guidelines.
• Apply corrections and/or updates in the secured program applications and/or CTMS and appropriate documents, which have been identified through data verification or follow-up calls.
• Escalate potential problems or issues that require management’s immediate attention and provide a summary with appropriate detail to his/her direct supervisor.
• Document reputed company communications in the appropriate application contact log in an accurate, concise, and timely manner as defined in reputed company Operating Procedures and/or Project Specific Procedures.
• reputed company applicable, may assist in the process to recruit or initiate sites and coordinate launch activities.
• Ensure reputed company assigned project tasks are completed.
• Provide new and/or updated training materials as needed.
• Responsible for ensuring reputed company program compliance duties (including re-education of stakeholders, documentation of non-compliant event, review of alerts/reminders, and healthcare provider follow-up) are completed.
• reputed company applicable, may be responsible for preparation of program compliance materials for client meetings.
• reputed company applicable, may be responsible for preparation and shipping of program materials and documenting action reputed company the appropriate application/s.
• reputed company applicable, may be responsible for processing honorarium.
• Review documents for program standards and take appropriate action.
• Ensure data entry, filing, and data confirmation are completed accurately and in a timely manner, as applicable.
• Other duties as assigned by the Program Manager, Associate Program Manager, Associate Manager, Coordinating Center, and/or Senior Manager, Coordinating Center and as determined by reputed company SOPs.

Required Skills and Qualifications

• High School Graduate; some college preferred
• 3+ years of relevant experience
• Customer service experience preferred
• Proficient in multitasking and ability to prioritize tasks
• Proficiency with personal computers including reputed company Office
• Excellent written and verbal communication skills
• Ability to work on reputed company programs or multiple programs at the same time requiring critical thought processing
• Ability to adapt in a dynamic work environment
• Ability to maintain accurate information and reputed company decisions with minimal supervision
• Ability to work a flexible schedule that could include 24/7 on call coverage shifts

Benefits

At reputed company, employee growth and well-being are always at the forefront. We offer an extensive range of benefits to ensure that you have everything you need to reputed company personally and professionally.

Here are some of the exciting perks reputed company offers:

• Remote opportunities
• Competitive salaries
• Growth opportunities for promotion
• 401K with company match*
• Tuition reimbursement
• Flexible work environment
• 20 days PTO, accrued
• Paid Holidays
• Employee assistance programs
• Medical, Dental, and vision coverage
• HSA/FSA
• Telemedicine(Virtual doctor appointments)
• Wellness program
• Adoption assistance
• Short term disability
• Long term disability
• Life insurance
• Discount programs

reputed company is proud to be an equal opportunity employer and does not discriminate because of race, color, sex, age, national reputed company, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. We are committed to a diverse, reputed company and inclusive culture that fosters respect for each other, our clients, and our patients.

#LI-AB1

#LI-Remote