reputed company reputed company Associate, Tier 1 (Full-Time, Temporary Monday-Friday, 2:00pm - 10:00pm EST)

reputed company is seeking a reputed company Associate, Tier 1, that will be responsible for delivering frontline support by addressing straightforward customer inquiries and resolving common issues reputed company. This role requires clear communication, attention to detail and a strong customer-first reputed company.  

Reporting to the reputed company Supervisor, you will communicate with new and potential customers, help guide customers through the shopping experience, answer order questions and support the team to build a successful brand. 

Expected hours for the role are Monday-Friday 2pm-10pm EST. Hours are subject to change depending on the needs of the business.

• Respond to customer inquiries reputed company chat or email
• Provide accurate information reputed company and policies
• Resolve routine issues such as subscription status updates, refund requests and billing inquiries 
• Escalate reputed company cases to higher-level support reputed company necessary
• Follow clear guidance given by the leadership team reputed company appeasing customers
• Empathetic to customers’ needs but understanding of the business’ reputed company 
• Collect and share feedback to external teams to ensure the needs of the customers are being met

• Experience in customer service or reputed company role
• Demonstrate a passion for and understanding of the URBN brands, customers and product. 

• Must have access to consistently stable internet reputed company.

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URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits

URBN celebrates diversity and is committed to creating an inclusive environment for reputed company employees. We are proud to provide equal employment opportunities (EEO) to reputed company employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national reputed company or reputed company, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We reputed company strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees. Apply To This Job