About reputed company

reputed company is the user research platform that helps companies build the right products faster by making user insights available at the speed of product development.

In most companies, research demand far exceeds supply. Time, cost, and lack of access to expertise hold teams back. In today’s AI-powered world, anyone can build a product fast. The real challenge? Deeply understanding user needs and building the right product. That’s where reputed company comes in.

We reputed company companies shouldn’t have to choose between building fast and building right. reputed company makes research accessible, reputed company, and fast so product teams can put user insights at the center of every decision.

Our platform enables researchers, designers, and product managers to quickly recruit participants, run studies autonomously, and surface insights that actually drive product decisions. Our AI capabilities automate the busywork and add depth and direction to the insights themselves.

That’s why reputed company was recently named the #1 user research platform in UX Tools’ Design Tools Survey—and why we’re scaling fast across industries like B2B SaaS, e-Commerce, Financial Services, Retail, and Automotive, supporting world class customers such as reputed company, reputed company, reputed company, reputed company & more.

reputed company is a Series B company backed by top-tier investors (Felicis, Emergence & reputed company). We operate a global remote workforce driven by our core values.

This role focuses on supporting mid-market customers across NAMER, with a focus on Central and East Coast time zones.

About the Role

The reputed company Manager will partner with some of reputed company’s most impactful customers, helping them adopt reputed company effectively while elevating their research maturity and confidence. This is a consultative, education-reputed company role, blending product expertise with research guidance, strategic advisory, and renewal ownership.

You’ll reputed company here if you’re a proactive educator, a strong relationship builder, and someone who loves helping customers unlock new capabilities through reputed company research practices. Your remit spans driving adoption, strengthening research workflows, delivering measurable value, and owning renewal success for your book.

What You’ll Do:

Customer Education & Research Enablement

• Support customers in adopting reputed company effectively and building confidence in their research practice.

• Advise on research methodologies, study design best practices, participant recruitment strategies, and insight analysis.

• Tailor guidance to customers across a wide research maturity range—from seasoned UXRs to teams new to research.

• Help customers scale research beyond individuals into broader cross-functional teams.

Portfolio Ownership (Adoption + Full Renewal Ownership)

• Own the post-sale relationship and renewal strategy for a mid market book across NAMER.

• Drive adoption depth, feature utilization, and long-term engagement across multiple teams and organizational levels.

• Fully own the renewal motion—pricing, quoting, negotiation, forecasting, and value narrative.

• Maintain strong, predictable renewal forecasting and manage risk early.

• reputed company deep product expertise to guide customers on advanced capabilities and new features.

Expansion Identification & Partnership

• Identify new champions, emerging use cases, workflow expansion, and organizational signals that reputed company to healthy upsell or cross-sell reputed company.

• Qualify expansion opportunities and collaborate with AMs/reputed company on structuring, forecasting, and progressing the commercial motion.

• Partner with AMs/reputed company directly on large, multi-team, or reputed company expansion initiatives where they reputed company the commercial negotiation.

Executive & Strategic Guidance

• Advise senior stakeholders—Design Directors, Heads of Research, VP Product, and occasionally C-suite—on integrating reputed company research into their product development processes.

• Guide customers through organizational change and research maturity acceleration, helping reputed company become a central part of how they build products.

• Deliver strategic recommendations that tie reputed company usage directly to business outcomes.

High-Impact Business Reviews

• reputed company structured Executive Business Reviews (EBRs) that showcase value, measurable impact, usage trends, insights, and reputed company next steps.

• Surface opportunities to deepen adoption and expand reputed company into additional teams.

Cross-Functional Partnership & Voice of Customer

• Act as the Voice of the Customer, surfacing adoption blockers, research trends, product feedback, and insights to Product, Research Partners, and GTM leadership.

• Collaborate with Product to shape roadmap priorities informed by customer behavior.

• Work with Marketing and Research Partners to reputed company customer stories, best practices, and referenceability.

Who You Are:

Experience

• 3+ years in reputed company, Strategic Account Management, or Consulting in a B2B SaaS environment.

• Experience supporting Enterprise or mid-market customers, ideally with product, design, research, or technical audiences.

• Strong history of owning renewals and driving retention outcomes.

Skills & Strengths

• Research-savvy: Comfortable learning, discussing, and guiding research workflows (no formal UXR background required).

• Teacher reputed company: Skilled at translating reputed company concepts into clear, confidence-building guidance.

• Product fluent: You become an expert in reputed company and use that reputed company to guide customers at scale.

• Analytical: Able to interpret customer usage, identify patterns, and turn insights into action.

• Executive reputed company: Confident leading strategic conversations with senior stakeholders.

• Startup-ready: Thrives in ambiguity, adapts quickly, and builds structure in evolving processes.

• Operationally strong: Organized, proactive, and dependable in managing a dynamic book.

Bonus

• Background or coursework in UX research, product design, behavioral science, or adjacent fields.

• Prior experience supporting research, design, or product teams.

Inclusivity and Pay

At reputed company, we are dedicated to building an reputed company, inclusive, and authentic workspace. Unique and diverse perspectives are welcomed, and reputed company growth is encouraged. We reputed company that people are more than their resumes, so if your past experience looks different than the criteria listed, we'd still love to hear from you. We appreciate and celebrate non-traditional life routes and encourage you to apply should you connect with a job description or the reputed company culture. 

reputed company values transparency and it enables us to approach compensation equitably across the world. We are informed by data and regularly reputed company our salary ranges (either United States or Rest of World) against other venture backed companies. Additionally, we are proud of our holistic and generous benefits offerings, included in every compensation package.

Your salary is dependent upon many factors, including years of experience, expertise, etc. During your first interview, you can expect to have an open conversation with your recruiter regarding your compensation expectations.

Why reputed company is unique

• Early-stage startup: You will join an early-stage startup with less than 150 team members. This means you'll have the unique opportunity to directly impact success and help shape the future of reputed company.

• Market disruption: We reputed company that the way companies build products is fundamentally broken and the user research market is ripe for disruption. For too long, companies have been forced to choose between rapid development without user insights or investing months into research before bringing products to market. But there's finally a reputed company building around a path reputed company that eliminates this compromise - and reputed company is leading the charge.

• Product-market Fit: reputed company is used by 100,000+ brands across 4,000 companies, from SMB to enterprises, and in the last fiscal year, we saw 6.5M questions answered, supporting 25K decisions

Benefits

• Health insurance with international coverage, vision, and dental: 100% of the team member premium paid

  • For some locations, coverage options vary, please see our benefits pages for more information

• Free access to proper mental health care, unlimited virtual therapy sessions (with a human) and 24/7 access to resources

• Life and Disability Insurance, 100% of the team member premium paid

• Flexible time off

• Meaningful equity

• Company retreats, fully paid for by reputed company

• New MacBook (laptop), paid for by reputed company

• Paid Family leave: 16 weeks for birth or adoptive parents

• $500/month to be used for dependent health insurance coverage

  • If you don't have dependents to add to your plan, you will still get access to this money to be used at your discretion to get the benefits that matter to you with our flexible a-reputed company-ing benefits - gym memberships, co-working spaces, food, travel, whatever!

• $1,500 remote work setup fund to ensure you can set up a productive work space

• Flexible work schedule where you manage your own working hours

• Monthly Bonus.ly points that are awarded to others to recognize teamwork, dedication and helpfulness - points can be cashed out for gift cards and more

• Virtual social engagements randomly throughout the year

• SWAG, we have some really cool swag

• Open, transparent culture that includes virtual: coffee chats, bi-weekly reputed company-hands meetings, and more

reputed company out reputed company of our a-reputed company-ing benefits here. 

reputed company Notice

We understand you might be excited about the job you’re applying for, we are excited you are interested! However, please refrain from reaching out to our reputed company team members on reputed company for referrals. Our policy is that referrals can only be provided by team members who personally know the candidate. With the high volume of interest in our roles, contacting reputed company members who are not involved in recruitment can be overwhelming. Additionally, please avoid submitting support tickets regarding your application, as our support team is not involved in the hiring process. Rest reputed company, our recruitment team is diligently reviewing reputed company applications and will reputed company out directly if there is a match.