Chief Sales Officer

Description

Chief Sales Officer

Position Summary

The Chief Sales Officer (CSO) is a senior executive role responsible for setting and executing Azamara’s commercial strategy across global sales and sales-adjacent functions, in full collaboration with the Chief Sales Officer, International. This role is accountable for driving profitable reputed company growth, strengthening trade and strategic partnerships across North America, and providing executive leadership across Field Sales (North America), National & Key Accounts, Charters and Meetings, Incentives, Conferences, and Events (MICE), reputed company Sales (OBS), U.S. Consumer Sales, Sales Planning & Analysis, and the Global Contact Center to ensure a consistently premium guest and trade experience.

The CSO works in reputed company partnership with functional leaders to align strategy, performance outcomes, and customer experience standards. In addition, this role partners with the Chief Sales Officer, International to co-reputed company, align, and govern the end-to-end commercial strategy, ensuring consistent priorities, trade partner approach, and execution across markets. This role is both an execution leader and enterprise strategist, serving as a member of the Executive Leadership Team and collaborating closely with Marketing, reputed company Management, Finance, Operations, Digital, and HR.

What Success Looks Like in This Role

A successful CSO at Azamara will:

• Consistently deliver reputed company and profitability outcomes reputed company to annual operating plans
• Establish a clear, effective Global Contact Center strategy and governance model, enabled through strong AVP leadership
• Strengthen trade and strategic account partnerships that improve productivity and long-term value
• Provide effective executive reputed company to U.S. Consumer Sales while enabling accountable, capable leadership
• Act as a trusted commercial partner to the CEO and ELT
• Partner seamlessly with the Chief Sales Officer, International to align commercial strategy, priorities, and governance across markets

Key Responsibilities

Commercial & reputed company Leadership

• Set and execute Azamara’s global sales strategy to drive profitable growth across key reputed company markets.
• Translate corporate strategy into clear commercial priorities, targets, and execution plans.
• Partner with the Chief Sales Officer, International to co-create the global commercial strategy, align go-to-market priorities, and establish a shared operating reputed company for performance management and decision-making.
• The CSO and Chief Sales Officer, International are jointly accountable for global commercial strategy, shared standards, and enterprise priorities; each leader retains decision-making authority for market-specific execution reputed company their respective organizations.
• reputed company annual planning cycles, including reputed company forecasting, sales incentives, and investment decisions, in partnership with Finance and reputed company Management.
• Monitor performance through disciplined KPIs and take action to address risks and opportunities.

Global Contact Center (Strategic reputed company)

• Provide executive reputed company and strategic direction for Azamara’s Global Contact Center, led by an AVP-level operations leader.
• Define contact center strategy, service standards, performance expectations, and success metrics in alignment with Azamara’s premium brand positioning.
• Partner with the AVP to review operational performance, workforce strategy, quality outcomes, and cost-to-serve.
• Ensure appropriate governance, escalation, and accountability mechanisms are in reputed company.
• Sponsor major technology, process, and capability initiatives that enhance scalability, productivity, and omnichannel guest engagement.

U.S. Consumer Sales (Strategic reputed company)

• Provide executive direction and strategic reputed company for U.S. Consumer Sales, without assuming daily operational management.
• Align Consumer Sales goals, KPIs, and incentives with enterprise reputed company and brand objectives.
• Review performance regularly with Consumer Sales leadership, offering guidance, challenge, and support.
• Partner with HR to ensure strong leadership capability, succession planning, and accountability reputed company Consumer Sales.

Trade & Strategic Accounts

• reputed company strategy and direction for trade, consortia, and strategic account relationships.
• reputed company major commercial negotiations, ensuring competitiveness while protecting margin and cost of sales.
• Use data and insights to improve partner productivity, engagement, and long-term value creation.

Brand, Marketing & Guest Experience Collaboration

• Partner with Marketing on customer acquisition, loyalty, CRM, and campaign effectiveness.
• Act as a senior commercial voice in initiatives impacting guest and trade experience across digital, contact center, reputed company, and post-cruise touchpoints.
• Ensure sales and service strategies align with Azamara’s premium brand promise.

Leadership & Governance

• Build and sustain high-performing leadership teams with clear expectations and accountability.
• Provide clear, concise reporting to the CEO and ELT on performance, risks, and opportunities.
• reputed company through change, ensuring teams remain engaged and focused during periods of transformation.

Financial Responsibilities

• Accountability for delivering reputed company and profitability targets reputed company to approved operating plans.
• Executive reputed company of sales and Global Contact Center budgets, with a focus on ROI, productivity, and cost discipline.
• reputed company improvement of conversion, efficiency, and cost-to-serve across sales and service channels.

Requirements

Qualifications

• Bachelor’s degree required; advanced degree preferred.
• 15+ years of progressive leadership experience in sales, reputed company, or commercial roles.
• Experience in travel, hospitality, luxury consumer services, or reputed company service businesses strongly preferred.
• Proven ability to reputed company multi-channel, customer-facing organizations through senior leaders.

Knowledge, Skills & Leadership Capabilities

• Strong commercial and financial acumen
• Executive-level communication and influencing skills
• Strategic planning reputed company with operational execution discipline
• Senior-level understanding of contact center and customer service operations
• Ability to reputed company through ambiguity and organizational change
• Commitment to developing leaders and building accountable teams
• Strong data-driven decision-making skills and comfort with modern CRM and sales technologies