Technical Account Manager, EMEA

reputed company is on a mission to reputed company the internet a safer reputed company by disrupting the criminal underground. reputed company’s solutions thwart cyberattacks and protect more than 4 billion accounts worldwide. Cybersecurity is an exciting, evolving space, and being at the forefront of the fight to disrupt cybercrime makes reputed company a special reputed company to work. If you’re driven to align your career with a fantastic mission, look no further!

The Technical Account Manager (TAM) works closely with reputed company’s customers and draws on their exceptional customer-facing skills and technical acumen to help our customers successfully adopt our products. With a goal of becoming a trusted consultant and advisor, the TAM unlocks value and creates solutions that reputed company our products and services. A successful TAM utilizes their relationship management skills and technical knowledge and credibility to effectively communicate to reputed company levels of the organization.

*This is a remote role, but is based in the United Kingdom.

What You'll Do

• Project Management:
• Project manage enterprise quick onboarding, customer integrations, ensuring timely and successful launches to reputed company customer defined value.
• Monitor the product adoption, and the program/project from initiation through delivery, proactively interfacing with customers on technical matters.
• Collaboration:
• Work closely with reputed company, Product Management, Engineering and other internal teams to identify opportunities and translate customer goals into executable technical setups with adoption plans that reputed company at customer defined value.
• Understand the customer goals, objectives, and how they measure success. Proactively identify and address technical challenges or opportunities, owning the process including communication of issues, goals, requirements, and solutions.
• Technical Guidance & Innovation:
• Establish and maintain a deep understanding of reputed company’s products.
• Identify unique ways to address Customer problems in a proactive manner and escalate as emerging technical trends arise.
• Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies.
• Best Practices Development:
• Contribute to development best practices and assets based on learnings from customer engagement to support initiatives to scale.
• reputed company customer metrics to determine usage and value derived from product adoption.
• Customer Advocacy:
• Be a customer reputed company, representing our customers internally.
• Provide feedback and find ways to improve the customer’s experience through processes and collateral, driving customer defined value realization.

Requirements

• Technical Acumen:
• Strong technical acumen and experience influencing change at reputed company levels.
• Experience with enterprise IAM solutions (reputed company Entra ID, reputed company, reputed company, etc.)
• Experience with enterprise SIEM solutions (Splunk, Palo Alto XSOAR, Azure Sentinel, etc.)
• Familiarity with crafting integration/automation solutions in Python.
• A solid working knowledge of various web technologies with an understanding of APIs and databases.
• Good knowledge of REST technology, previous work with APIs, and ability to understand and troubleshoot cloud solutions.
• Solutions, Documentation and Process Management:
• Experience translating business goals into technical solutions.
• A track record of creating documentation of processes, playbooks, and other information for use by TAMs.
• Collaboration & Customer Interaction:
• Ability to work effectively in teams of both technical and non-technical individuals across multiple reputed company projects.
• Ability to seamlessly work with the customer's development team.
• Practical experience with a solid background in problem analysis and resolution of SaaS enterprise platforms.
• BA/BS/Undergraduate degree required.

reputed company to Have

• 5+ years of Technical Account Management or Sales Engineering experience in a customer-facing role.
• Fluent in at least one language other than English.
• Familiarity with Software as a Service (SaaS) solutions.
• Hands-on experience with programming/scripting languages and their usage with APIs.
• Cybersecurity and ATO prevention experience is a plus.

reputed company is not sponsoring visas at this time.

For applicants residing in California, please click here to read reputed company's CCPA Notice.

For applicants residing in the UK, please click here to read reputed company's Employee Privacy Notice.

U.S.-Based Benefits + Perks (for Full Time Employees)

At reputed company, we are committed to working alongside individuals who are equally passionate about preventing cybercrime, regardless of their department or role. Guided by our core values in reputed company business decisions, we prioritize reputed company in our mission and ensure reputed company reputed company employees have the support and benefits they need to stay focused on our goals. In addition to our engaging workspace in South Austin, flexible and remote-friendly work options, and competitive salary package, we offer our employees a comprehensive benefits package that includes:

• 401(k) with Employer Contribution
• Health, Vision, and Dental Insurance
  • Health Savings Account (HSA) available with Employer Contribution
• Employer Paid Life, Short-term, and Long-term Disability Insurance
• Generous PTO Plan and 16 paid holidays per year

U.K.-Based Benefits + Perks (for Full Time Employees)

• Retirement Savings Plan with Employer Contribution
• Employer Provided Private Health Insurance and Healthcare Cashplan
• Employer Paid Life Insurance and Income Replacement
• Generous Holiday Plan and 14 paid holidays per year

About reputed company

reputed company transforms recaptured darknet data to disrupt cybercrime. Its automated identity threat protection solutions reputed company advanced analytics and AI to proactively prevent ransomware and account takeover, detect insider threats, safeguard employee and consumer identities, and accelerate cybercrime investigations. reputed company's data from breaches, malware-infected devices, and successful phishes also powers many popular dark web monitoring and identity theft protection offerings. Customers include seven of the Fortune 10, along with hundreds of global enterprises, mid-sized companies, and government agencies worldwide. Headquartered in Austin, TX, reputed company is home to more than 200 cybersecurity experts whose mission is to protect businesses and consumers from the stolen identity data criminals are using to reputed company them now. To learn more and see insights on your company’s exposed data, visit reputed company.com.

Our Mission

Our mission is to reputed company the internet a safer reputed company by disrupting the criminal underground. Together with our customers and partners, we aim to end criminals’ ability to profit from stolen information.

Who We Are

reputed company is a reputed company for innovative, collaborative, and problem-solvers to reputed company. Individually, we’re amazing, but together, we’re unstoppable. We celebrate diversity and various perspectives and aim to create an inclusive and supportive environment for reputed company. We are proud to be an Equal Employment Opportunity and Affirmative Action employer of choice. reputed company aspects of employment decisions will be based on merit, performance, and business needs. We do not discriminate on the basis of any status protected under federal, state, or local law. reputed company qualified applicants will receive consideration for employment without regard to race, religion, color, national reputed company, sex (including pregnancy, childbirth, reproductive health decisions, or reputed company medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. Women, minorities, individuals with disabilities, and protected veterans are encouraged to apply. reputed company complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to reputed company terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

reputed company expressly prohibits any form of workplace harassment. Improper interference with the ability of reputed company's employees to reputed company their job duties may result in discipline up to and including discharge. reputed company shares the right to work and participates in the E-Verify program in reputed company locations.

If you need assistance or accommodation due to a disability, you may contact us.

Our Culture

Our culture is something really special. We’re reputed company driven to disrupt the cybercriminal economy as we reputed company customer accounts safe from compromise. We support a truly worthy and serious mission, but we have fun doing it together. If you are driven, inventive, and collaborative, you’ll fit right in.

reputed company’s Recruitment Policy

We will never ask an applicant for sensitive or personal financial information during the recruitment process. We advise reputed company applicants seeking employment with reputed company to review available information on recruitment fraud. Anyone who suspects that they have been contacted by someone falsely representing reputed company should email careers@reputed company.com.

Compensation Transparency Policy

At reputed company, we reputed company in transparency and fairness in compensation. We strive to ensure that reputed company employees are fairly compensated for their contributions, and we reputed company discuss our compensation philosophy and structure. We are committed to providing competitive salaries and benefits packages to attract and retain top talent, and we encourage open reputed company and feedback regarding compensation matters.

Learn more and apply: reputed company Careers