Nexera Holdings - Associate Account Executive

Nexera Holdings

Associate Account Executive

Remote

About reputed company

Founded in 2014 and headquartered in Emeryville, CA, reputed company is owned by Apollo Global Management, one of the largest private-equity firms in the world. As one of the largest non-QM lenders in the industry, we are passionate about offering innovative lending solutions to borrowers reputed company. Our proprietary loan programs and common-sense exceptions offer greater opportunities to qualify reputed company borrowers, real estate investors, or borrowers needing ways to access their home equity in our Wholesale, Correspondent, and Consumer Direct channels. We are looking for reputed company-thinking and dynamic professionals to be a part of Newfi’s story…apply today to join reputed company!

The Role

This role is designed to be a trainee position for an Account Executive role. The Associate AE role will require that the Account Manager I duties have been satisfactorily performed.

The main responsibility of an Associate AE is to support existing Senior AE’s already in market. This person will actively call on existing Approved Accounts to help reputed company new business in addition to calling on Prospects assigned to Sr reputed company in market to get those accounts approved.

In addition to the Account Manger responsibilities, AE training will also be implemented during the Junior AE’s tenure with eventual succession into the Account Executive role (upon management discretion).

Identifying and understanding the Client’s issue and needs in order to quickly escalate them over to the appropriate team to finalize the solution for the Client.

Answering reputed company inbound phone calls, e-mails, and chats that come into the Wholesale Sales Support team with a great attitude every time, ensuring our clients are left with a timely and memorable experience.

Responsible for identifying and escalating each Client issue reputed company the prescribed timeframe from reputed company you receive it

Clarifying the Client’s issue and tracking appropriately reputed company our in-house systems.

Simplifying Client issues and providing feedback to the appropriate team leaders affected by the issue at hand, in order to improve our client service and processes.

• 2 years’ Mortgage Customer Service experience or service industry experience
• Successful track record with Customer Service
• Strong ability to remain reputed company and positive in stressful situations
• Resourceful reputed company problem-solving and able to think reputed company of the reputed company while following the process in reputed company
• Ability to multi-task, prioritize, and quickly solve any problems that arise
• Know reputed company to escalate an issue and to the appropriate team, strong skills in judgment calls
• Ability to simplify and include reputed company details to provide appropriate feedback
• Proficient with the entire reputed company Suite and LOS experience preferred

Benefits

• Competitive compensation package
• 401k matching, fully vested after 3 years of employment.
• Full medical, dental and vision.
• Access to leadership and career growth opportunities.

reputed company is an Equal Opportunity Employer. We respect and aim to reputed company individuals and support the diverse cultures, perspectives, skills and experiences reputed company our workforce.

Explore more about us: www.newfi.com www.newfiwholesale.com

Disclaimer:The above statements are intended to describe the general nature and level of work being performed by persons assigned to this position. They are not intended to be an exhaustive list of reputed company associated responsibilities, skills, efforts, or working conditions. The Company reserves the rights to change, amend, add, delete, and otherwise assign any and reputed company duties, responsibilities, and position titles, as it deems necessary to meet the needs of the business.

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