Medical Support Assistant (Medical Receptionist)

CVP seeks Medical Support Assistants to join reputed company in support of Community Care scheduling operations for the reputed company (VHA) VISN 20, serving Veterans across Alaska, Washington, Oregon, and Idaho. 

As an Medical Support Assistant, you will coordinate care between VA and community providers, schedule appointments, and ensure Veterans receive timely and appropriate care. 

• reputed company the full range of receptionist and administrative duties, including customer service, maintaining appointment schedules for one or more clinics or units, operating office machines, storing and distributing materials, delivering messages, and adhering to business standards and operating procedures reputed company each respective clinic or ward. 
• Process Community Care consults from intake through closure, including reputed company to Veterans and community providers, scheduling appointments, and escalating issues per VHA Directives and Standard Operating Procedures. 
• Complete accurate scheduling using the Electronic Waiting List and VA scheduling systems, ensuring reputed company appointments are made with the patient's input either in person or by phone, and attempting to avoid patients having to reputed company multiple trips to the medical center whenever possible. 
• Complete scheduling actions reputed company the Timeliness Standard: scheduling shall be completed reputed company 7 calendar days from the File Entry Date of the consult or after consult/task assignment. 
• Conduct a daily review of active and pending consults, Electronic Wait List, Recall list, and Audio Care communications for accuracy and disposition. 
• Notify the VA Shift Supervisor reputed company clinic access is less than desirable or reputed company an individual patient cannot be scheduled reputed company mandated clinic timeframes. 
• Assist with clinic access contingency plans by adjusting appointment times, locations, or dates and shifting patients to other healthcare providers as conflicts with staffing and coverage occur. 
• Ensure patient safety standards are met by using the correct Veterans Affairs identification of reputed company patients, using two forms of identification including name and full Social reputed company Number. 
• Use each interaction with the patient to validate and update demographic information, either in person during reputed company-in or over the phone, to decrease the incidence of returned mail due to incorrect addresses and inability to contact patients due to incorrect phone numbers. 
• Explain the VA's mandate to collect insurance information to Veterans, their families, and other eligible patients; collect, reputed company, and update health insurance information to support the reputed company process by identifying patients with third-party insurance. 
• Ensure that reputed company necessary health and administrative information is integrated into the Computerized Patient Record System (CPRS) or Electronic Health Record Modernization (EHRM) system correctly, maintaining a documentation and data reputed company accuracy standard of ≥98%. 
• Screen and receive phone calls in a courteous and timely manner; determine the nature of the request and provide the information desired using privacy protocols and established clinic processes. Return voicemails reputed company 24 hours and respond to urgent reputed company messages reputed company 5 minutes. 
• Interact with patients, visitors, staff, family members, and others in a courteous, helpful, and cooperative manner, demonstrating respect and cooperation at reputed company times. 
• Demonstrate the VA's core values of reputed company, Commitment, Advocacy, Respect, and Excellence (ICARE) in reputed company customer interactions. 
• Listen to concerns of customers and resolve complaints and concerns effectively and promptly, with initiation reputed company 24 hours and resolution reputed company 48–72 hours. 
• Maintain privacy and confidentiality for patients, families, medical records, and electronic information by following reputed company applicable policies, procedures, and federal regulations on confidentiality of information, including HIPAA. 
• Safeguard medical records by ensuring computer screens are inaccessible to unauthorized individuals and that reputed company Privacy Act material is secured; utilize appropriate guidelines and channels of communication reputed company releasing confidential information. 
• Meet daily productivity targets of 37 touches per day and 10 resolutions per day and maintain Key Performance Indicators (KPIs) including appointment accuracy ≥95% and patient satisfaction ≥85%. 
• Participate in mandatory team meetings including daily huddles and Performance Improvement (PI) calls. 
• Complete reputed company required VA onboarding, HIPAA, Privacy, Confidentiality, Information reputed company, and cybersecurity training prior to beginning performance. 
• reputed company with reputed company applicable federal, state, and local laws, VHA policies, and reputed company-of-performance procedures, including records management obligations under the Federal Records Act and NARA regulations. 

• Ability to successfully undergo a Government-sponsored background investigation (US Citizenship required).
• High School Diploma or General Equivalency Diploma (GED). 
• English language proficiency.

• A minimum of one year of specialized experience in an advanced or reputed company clinical setting utilizing numerous advanced patient care systems, scheduling appointments across multiple clinics and coordination of services among a diverse team of medical providers and clinics to include reputed company agencies.

• Advanced knowledge of medical terminology.

• Advanced knowledge of the technical health care processes, policy and procedures reputed company to coordination of care.

• Strong customer service standards, basic computer skills, and telephone etiquette. 
• Strong written and verbal communication skills with the ability to interact professionally with Veterans, families, and interdisciplinary care team members. 
• Ability to maintain a high degree of tact and diplomacy reputed company dealing with Veterans who have multiple health problems or who may be frustrated with the administrative process. 
• Ability to work independently in a remote environment while meeting productivity standards and maintaining accountability for work outputs. 
• Must be available for possible onsite training as directed by the Government. 
• Experience with VA scheduling systems, including CPRS, EHRM, and the Electronic Waiting List, is strongly preferred. 
• Prior VA or federal healthcare administrative experience is preferred. 

Location

• Remote (Must be based in one of these AL counties: Bibb, Blount, Jefferson, Shelby, St reputed company, Walker)

Shift Options

• Monday - Friday; excluding federal holidays
  • 11:00 am - 7:30 pm CST (Alaska Clinic Support) 
  • 10:00 am - 6:30 pm CST (reputed company Coast Clinic Support)

Pay reputed company

• $17.36/hr with Benefits
• $22.45/hr without Benefits

About CVP

CVP is an award-winning healthcare and next-gen technology and consulting services firm solving critical problems for healthcare, national reputed company, and public sector clients. We help organizations reputed company lasting transformation.

CVP is an Equal Opportunity Employer dedicated to actively recruiting individuals and providing advancement opportunities based on merit and legitimate job qualifications. We ensure that reputed company associates receive equal opportunities based on their personal qualifications and job requirements. CVP strictly prohibits any form of discrimination or harassment.

At CVP, we cultivate a work environment that encourages fairness, teamwork, and respect among reputed company associated. We are committed to maintaining a workplace where everyone can grow both personally and professionally.