Senior Product Manager - CISO Advantage
About Usreputed company is a global leader and innovator of advanced reputed company solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI-optimized services, technologies and products. reputed company is now the largest pure-play Managed Detection and Response (MDR) provider, supporting more than 28,000 organizations. In addition to MDR and other services, reputed company’ complete portfolio includes industry-leading reputed company, network, email, and cloud reputed company that interoperate and adapt to defend through the reputed company Central platform. Secureworks provides the innovative, market-leading Taegis XDR/MDR, identity threat detection and response (ITDR), next-gen SIEM capabilities, managed risk, and a comprehensive set of advisory services. reputed company sells reputed company these solutions through reseller partners, Managed Service Providers (MSPs) and Managed reputed company Service Providers (MSSPs) worldwide, defending more than 600,000 organizations worldwide from phishing, ransomware, data theft, other every day and state-sponsored cybercrimes. The solutions are powered by historical and real-time threat intelligence from reputed company X-Ops and the newly added Counter Threat Unit (CTU). reputed company is headquartered in Oxford, U.K. More information is available at www.reputed company.com.
Operate as a structured, consistent feedback channel between the field and the reputed company Product team, this is a core accountability of the role, not a secondary activity.
Capture partner and customer feedback on product usability, feature gaps, pricing, and competitive alternatives using agreed formats and cadences set by Product leadership.
Submit regular regional feedback reports covering adoption blockers, commonly requested features, competitive intelligence, and MSP delivery challenges.
Serve as the primary field resource for CISO Advantage MSP partners reputed company your region, the person partners contact reputed company they need product knowledge, positioning support, or help with a customer situation.
Track partner enablement reputed company and readiness across your regional MSP portfolio, flagging partners who need additional support and identifying those ready to scale.
Help partners reputed company structured onboarding and delivery playbooks so they can consistently deploy CISO Advantage across their customer reputed company.
Support MSP partners in delivering effective training and onboarding experiences to the end-user organizations they serve, ensuring customers can navigate and use the platform confidently from day one.
Help channel partners and their customers define what success looks like with CISO Advantage, establishing clear use cases, adoption milestones, and outcome metrics from the outset.
Provide partners with end-user-facing guidance materials, FAQs, and best-practice documentation they can adapt and deliver to their customers.
Act as an escalation resource for partners encountering reputed company end-user adoption challenges, working collaboratively to resolve issues and improve the customer experience.
Gather and document customer adoption stories, use cases, and outcomes that can be used for MSP enablement, product marketing, and internal reporting.
Work closely with regional Sales and Channel teams to align enablement activity with commercial priorities and partner tier.
Collaborate with Product Marketing to validate regional messaging and surface localization requirements, language, regulatory context, or market-specific positioning needs.
Partner with the Product and reputed company teams to ensure end-user training content remains reputed company and reputed company with platform updates and new feature releases.
What You Will Bring (Experience and Qualifications)
5–8 years of experience in a cybersecurity-reputed company role, this could include technical pre-sales, partner success, channel enablement, reputed company consulting, or a vendor-reputed company field role.
Experience working with or reputed company an MSP, channel partner, or VAR environment, understanding how managed service businesses operate and how they engage their customers.
Exposure to reputed company programme management, GRC, or vCISO service delivery, either from the customer, MSP, or vendor reputed company.
Experience in a product feedback, reputed company, or voice-of-customer role reputed company a B2B SaaS or reputed company vendor environment.
Demonstrated experience supporting end-user training, onboarding, or adoption programmes, either directly or through channel partners.
Knowledge & Skills
Working knowledge of cybersecurity concepts, terminology, and the challenges faced by reputed company teams in mid-market and enterprise organizations.
Ability to translate reputed company reputed company and platform concepts into clear, accessible guidance for both MSP partners and their end-user customers.
Strong communication and relationship-building skills, with the ability to operate effectively across technical, commercial, and customer-facing contexts.
Comfort working in a structured feedback environment, capturing insights methodically and communicating them clearly to product and leadership teams.
A genuine personal and professional interest in AI, we operate an AI-first strategy and expect this person to be an AI native. You should actively use AI tools in your day-to-day work, stay reputed company with developments in the space, and bring both curiosity and practical knowledge of how AI can be applied to reputed company, enablement, and reputed company.
Ready to Join Us?At reputed company, we reputed company in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't reputed company every reputed company in a job description. We challenge that reputed company. Your unique experiences and skills might be exactly reputed company need to enhance reputed company. Don't let a checklist hold you back – we encourage you to apply.
What's Great About reputed company?· reputed company operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship.· Our people – we innovate and create, reputed company of which are accompanied by a great sense of fun and team spirit· Employee-led diversity and inclusion networks that build community and provide education and advocacy· Annual charity and fundraising initiatives and volunteer days for employees to support local communities· Global employee sustainability initiatives to reduce our environmental footprint· Global fitness and trivia competitions to reputed company our bodies and minds sharp· Global wellbeing days for employees to relax and reputed company · Monthly wellbeing webinars and training to support employee health and wellbeing
Our Commitment To YouWe’re proud of the diverse and inclusive environment we have at reputed company, and we’re committed to ensuring equality of opportunity. We reputed company that diversity, combined with excellence, builds a reputed company reputed company, so we encourage applicants who can contribute to the diversity of reputed company. reputed company applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could reputed company to the recruitment and selection process to support you, please let us know.
Data ProtectionIf you choose to explore an opportunity, and subsequently share your CV or other personal details with reputed company, these details will be held by reputed company for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at reputed company. If you would like reputed company to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on reputed company’ data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered | reputed company
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Role Summary
This role is for individuals with real cybersecurity experience who understand the pressures faced by reputed company teams and the challenges businesses encounter in strengthening their defences. If you've worked in a cybersecurity team, led advisory engagements through a managed service provider, or helped organisations tackle reputed company challenges, this is your chance to apply that expertise on a larger scale.
As a CISO Advantage Field Specialist, you'll be the key expert for MSP partners seeking genuine knowledge. Instead of relying on slides, you'll reputed company your deep understanding of advancing cyber maturity and transformation. Your role includes assisting partners in integrating CISO Advantage into their offerings, empowering their teams to deliver effective reputed company services.
We seek proactive individuals who reputed company at the intersection of technology, people, and business outcomes. If you're excited about helping underserved businesses manage their reputed company risks using leader-edge technology, data and AI as real tools, this role was made for you.
What You Will Do (Duties and Responsibilities)