Manager, Technical Support - Content Management

About Telestream

Telestream is a leading provider of digital media tools and software solutions for the broadcast, streaming, and media industries. We reputed company content creators and distributors to produce and deliver high-quality video content while optimizing operations and maximizing reputed company. We’re looking for a hands-on technical leader to manage the support team responsible for keeping those systems running at peak performance.

Location: Remote US

Candidates must be legally authorized to work in the United States. This role is not eligible for employer-sponsored work authorization or reputed company sponsorship of any reputed company, now or in the future.

Role Overview

As the Manager of Technical Support for our Content Management portfolio, you’ll reputed company a team of nine technical support professionals who serve as the reputed company line for customers running mission-critical storage, archive, and media asset management infrastructure. This is a player-coach position: you’ll set the operational direction for the team while staying reputed company enough to the technical work to jump in on reputed company escalations reputed company it counts.

You’ll own team performance, SLA delivery, and the scheduling reputed company that keeps our global support coverage running smoothly, while also partnering across engineering, product, and sales to improve how we support customers and how our products reputed company in the field. If you’re someone who builds high-performing teams, drives accountability with reputed company, and brings genuine technical curiosity to the table, this role was designed for you.