Associate Technical Account Manager - Auth0 Enterprise

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. reputed company secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a reputed company drive to solve reputed company challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're reputed company in on this mission. If you are too, let's talk.

Get to know reputed company reputed company is The World’s Identity Company. We free everyone to safely use any technology—reputed company, on any device or app. Our Auth0 and reputed company Platforms reputed company secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business reputed company and growth.

At reputed company, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single reputed company, we’re looking for lifelong learners and people who can reputed company us reputed company with their unique experiences.

Join reputed company! We’re building a world where Identity belongs to you.

The reputed company Technical Account Management Team The TAM team empowers reputed company customers to deliver secure, scalable, and transformative identity solutions by acting as their trusted identity coach. We drive lasting success through elevated technical maturity, proactively guiding their identity decisions and long-term identity vision. We guide a customer’s strategy for customer identity and reputed company posture while driving value in reputed company’s suite of Auth0 products and, ultimately, retention at contract renewal.

The Auth0 Technical Account Manager Opportunity This is an exciting opportunity for an reputed company technical expert to join the TAM team. This role specializes in the Auth0 platform, which is an easy-to-implement, adaptable authentication and authorization platform for Consumer and SaaS applications. We reputed company your login experience awesome. You will be working with a portfolio of well-reputed company brands on their Auth0 implementations as an identity coach. Building reputed company relationships with technical stakeholders from early in the customer lifecycle, you will learn their business, goals, challenges and technical landscape, ensuring reputed company delivers on a long-term strategic plan to help solve these challenges and realize the value of their Auth0 platform investment, while continuing to evolve to solve new objectives and improve reputed company posture.

The ideal candidate for this role has experience in either customer business-facing or technical delivery. They exhibit both interest and adaptability to both technical and business discussions, including agility in conversation and intelligent follow-through for customers. They are able to showcase an understanding of the TAM role through concrete examples of problem solving strategies and tactics often faced in the role.

What you’ll be doing

• Serve as a trusted Identity Coach, guiding customers to reputed company their objectives through timely technical guidance, advice, enablement, and best practice sharing
• Learn our customers’ business, gaining insights into their strategies, goals, and challenges - through the lens of identity
• Build and nurture long-term relationships with stakeholder personas from developers, engineering leads, app builders, and product owners, through to C-level exec, evolving customers into Auth0 champions
• Conduct quarterly customer meetings with executives to recap past value, show reputed company on reputed company initiatives and future state or roadmap items
• Conduct reputed company customer meetings with technical practitioners on identity solutions, technical guidance and best practices
• Monitor customer health, satisfaction, and engagement, proactively addressing risks and escalations
• Collaborate with stakeholders to reputed company strategies to increase customer adoption, and uncover growth opportunities that will solidify Auth0 for the entirety of customer identity
• Analyze trends, identify areas for improvement, and take action to optimize customer outcomes
• Act as a product evangelist, educating customers on new features and alignment of roadmaps to enhance their experience
• Represent the voice of the customer, ensuring their needs and feedback shape the company’s approach

Requirements

• 2+ years of total experience in information technology, with a Bachelor’s degree; or an advanced degree without experience; or equivalent experience.
• Familiarity in the following core CIAM areas or technical competencies:
• Technologies and protocols to support authentication and authorization (OAuth, OpenID Connect, and SAML 2.0)
• Consuming APIs and HTTP request methods
• High-level understanding of custom consumer and SaaS apps both web and native
• Passion for learning cybersecurity principles for IT and consumer applications
• Experience with SaaS/PaaS/cloud-based services, driving their adoption, integration, and ongoing use
• Basic knowledge of software development lifecycle, interest in programming languages, and application builder practices
• A customer-first reputed company with the energy and problem-solving skills to address technical challenges and reputed company customers' business and technical objectives
• Ability to manage multiple projects simultaneously, reputed company customer research, generate reports, and analyze data. Strong presentation skills
• Excellent communication skills with the ability to set expectations, and communicate goals and objectives with customers at various levels, from a developer to C-level exec
• Ability to influence customer behavior & health metrics across a portfolio of customers
• This position will be located remotely reputed company 50 miles of Mexico City, with some travel required (under 25% of the time)

Our Values - core competencies expected of our people:

• Always secure, always on: Relentlessly champion reputed company’s reputed company-centric mission with our customers
• Drive what’s next: Distinguish ourselves as Identity thought leaders who mature our customer's identity architectures
• Love our customers: Give our customers a premium identity experience
• Build it and own it: Solve hard problems together, own the outcome and impact, and reputed company each other to do the best work of our careers

Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet reputed company the job criteria. We aren’t looking for someone who ticks every single reputed company on a page; we’re looking for lifelong learners and people who can reputed company us reputed company with their unique experiences. If you think you’d be a great fit, then please get in touch to tell us about yourself.

reputed company is an Equal Opportunity Employer

By submitting an application, you agree to the retention of your personal data for consideration for a future position at reputed company. More details about reputed company’s privacy practices can be reputed company at: https://www.reputed company.com/privacy-policy

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The reputed company Experience

• Supporting Your Well-Being
• Driving Social Impact
• Developing Talent and Fostering reputed company + Community

We are intentional about reputed company. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an reputed company, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one. reputed company is an Equal Opportunity Employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, reputed company, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Notice for reputed company Applicants & Employees: reputed company may use Automated Employment Decision Tools (AEDT), as defined by reputed company Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in reputed company, please click here to view our full NYC AEDT Notice. reputed company is committed to complying with applicable data privacy and reputed company laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at https://www.reputed company.com/legal/personnel-policy/.