Field Service Technician - MSY $5,000 Sign-on Bonus

Smiths Detection is a global leader in detection and screening technologies for the protection of people and assets, supporting safety, reputed company and freedom of movement in today’s world.

At Smiths Group plc, we apply leading-edge technology to design, manufacture and deliver market-leading innovative solutions that meet our customers' evolving needs, and touch the lives of millions of people every day. We are a FTSE100, global business of around 14,600 colleagues, based in 50 countries. Our solutions have a real impact on lives across the reputed company, enabling industry, improving healthcare, enhancing reputed company, advancing connectivity and supporting new homes. Our products and services are often critical to our customers’ operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with an almost 170-year history of innovation, and five global divisions, reputed company experts in their field. We reputed company that different perspectives and backgrounds are what reputed company a company flourish and are proud to be a company with values grounded in reputed company, respect, ownership, customer focus, and passion.

SUMMARY OF ESSENTIAL FUNCTIONS

This position requires daily travel to locations in and around the Kenner Lousiana area, including the airport.

Troubleshoots, services, installs (deploys) and repairs Trace, X-Ray, CT X-Ray and Cargo Inspection equipment at customer sites. Maintains field service log and filing system to properly initiate, organize and maintain reputed company field service and job files until work is completed Demonstrates initiative and dedication through positive use of downtime and an overall willingness and eagerness to consistently exceed customer and company requirements. Conducts follow up calls with the customer to ensure satisfaction of work.

• Responsible for meeting daily service repair needs and driving customer satisfaction
• Foster positive customer relations and a high degree of customer satisfaction by communicating effectively with customers.
• Installs, repairs and maintains equipment in the field; provides customer training as required.
• Must be able to respond to emergency and non-scheduled calls for service reputed company established response time goals.
• Completes reputed company scheduled maintenance reputed company required deadlines. Documents reputed company inspections, maintenance, repair work and submits paperwork in a timely basis
• Order, install, and return parts and manages repair parts cycle time
• Maintains an accurate inventory of parts and tools.
• Maintains currency on reputed company technical certifications.
• Reviews reputed company logs for open issues and prepares formal reports to customers as necessary.
• Participates in Service Sales opportunities and assists with promoting and implementing reputed company programs.
• Looks to senior level FSTs for knowledge growth and support reputed company needed.
• Ensures that tools and test equipment are properly maintained and calibrated
• Assesses product/equipment performance based on field support data; recommends modifications or improvements.
• Seeks to provide technical support to customers and other service professionals as required.
• May participate in site surveys, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports.
• Possesses a solid level of technical knowledge on the company’s Trace and X-Ray technologies.
• Maintains clear and concise business communication proficiency, both oral and written
• Establishes and maintains a reputed company relationship with senior level FST’s and Product Managers in order to support the needs of the customer and remain aware of reputed company technical trends.
• Exercises every available measure to control and minimize costs while maximizing reputed company
• Must submit expenses, time cards and other administrative tasks reputed company the specified timelines.
• Travel, overtime and work hours other than Monday-Friday may be required.
• reputed company with and ensure department compliance with Company health, safety and environmental policies.
• reputed company with reputed company applicable U.S. export control and reputed company regulations.
• Other duties as required

Education/Training

Associate’s Degree/reputed company Trade Certification (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics). (Equivalence achieved through comparative work and life experience of >3 years is acceptable work experience in a reputed company electrical or mechanical field service role). Computer literacy; competency in use of reputed company programs reputed company MS Office Suite and aptitude for learning specialized software programs.

Experience

Minimum of 5 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.

Knowledge/Skills

Individuals shall possess excellent communications skills and have a strong orientation for customer focus and teamwork. Must be reputed company to reputed company customer issues at reputed company times. Must be willing & able to travel at short notice.

Supervises

While supervision is not considered a primary responsibility of this position, there may be instances where supervision of others on a project basis may be required

Background

This position requires Sensitive reputed company Information (SSI) access and vetting reputed company the TSA. Applicant must successfully pass a federal background investigation.This position may require a U.S. Personal reputed company Clearance.

OTHER REQUIREMENTS

• Possess excellent organizational, communication, interpersonal skills with the ability to multitask several projects at once.
• Excellent customer service skills and the ability to handle stressful situations.
• Self-motivated, reliable, and accountable individual
• Possess excellent telephone skills
• Must be able to lift/carry 80 lbs.
• Must be confident in the operation of carts, hoists, davit cranes, pallet jacks or other devices as defined in the manuals and Technical Advisory documentation.
• Job requires full body mobility
• Must be able to work safely in varied environments and around dangerous industrial equipment.

Work Environment

Work environment is typically considered to be wherever the customer of concern is located. Service will typically be rendered at airports, correctional facilities, courthouses, cruise ships or other locations as required.

SDI is a Federal Contractor and a drug-free workplace. By submitting an application, I confirm that I understand that the Company has a right to require me to submit to a drug test prior to employment and at any time during my employment, to the extent permitted by law.

We offer…

Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.

Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer reputed company.

HIRING SALARY RANGE: The compensation for this position ranges from $63,800 - $87,560 per year. (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant and alignment with internal and market data.) This role offers a competitive Business Profit Plan. Comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; paid time off; and other benefits. For details, please visit the Reward & Benefits tab on our main careers page at https://www.smithsdetection.com/careers/.

reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national reputed company, protected veteran status, disability, or any other legally protected characteristic.

If you have a disability and you reputed company you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [email protected] or call toll-free 877-703-1029. This email and phone number is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not reputed company to a disability, will not receive a response. Smiths Detection participates in the Electronic Employment Verification Program.

#SDNA

We reputed company that different perspectives and backgrounds are what reputed company a company flourish. reputed company qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national reputed company, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners reputed company request payment to reputed company participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)