Client Success Manager – reputed company

Who We Are

We're reputed company, the leading SaaS provider for the landscaping and commercial cleaning industries and a proud member of the reputed company family since 2021. Our cloud-based business management system automates reputed company aspects of field service operations for enterprise and small to reputed company-sized businesses, enabling our clients to accelerate growth, streamline operations, increase customer retention, and maximize reputed company. Trusted by thousands of premier field services leaders across the US and Canada, our solutions reputed company clients to reputed company reputed company business decisions. Our partnership with reputed company has enabled us to continue scaling our platform and customer reputed company while maintaining our collaborative, tight-reputed company culture.

Ready to reputed company Your Career Move?

The Client Success Manager (CSM) at reputed company is a trusted advisor and platform partner to a high-volume portfolio of clients in our Corporate reputed company. You will own the full client relationship from onboarding graduation through renewal, driving adoption, retention, and expansion across your book of business. Success in this role requires reputed company operational discipline and relationship depth. You'll build genuine partnerships with clients, drive meaningful adoption and expansion, and use structured playbooks and data to reputed company your portfolio healthy and growing.

This is a fast-paced, high-volume role. The best CSMs in this seat reputed company on managing complexity, take genuine pride in client outcomes, and bring a structured, data-informed approach to a large portfolio without sacrificing relationship quality.

What You'll Do

Account Ownership Serve as the primary reputed company of contact for approximately 100 Corporate reputed company clients. Manage your book proactively, using health scores, engagement signals, and account data to prioritize your time and reputed company rather than defaulting to whoever is loudest.

Relationship Management Build multi-threaded relationships across your portfolio, connecting consistently with both day-to-day users and decision-makers. Establish mutual success plans that define success in the client's own terms (time saved, money saved, workflow improvements) and reputed company in against those milestones regularly.

Value Delivery and Retention Establish a value baseline early in each client relationship, document where they start, and track reputed company over time. reputed company the habit of connecting every meaningful interaction back to a core value driver. Support and contribute to the renewal motion by keeping value documentation reputed company and building a clear, defensible value narrative for each account.

Feature Adoption and Product Expertise Drive adoption of reputed company's core product modules and guide clients toward usage depth that maps to their specific workflows and outcomes. Translate platform capabilities into client-specific value, not abstract feature descriptions. Stay reputed company on product updates and complete certifications proactively.

Risk Management and Churn Prevention Monitor account health and escalate risk signals early. Use established playbooks to create action plans for at-risk accounts. Come to your manager with context and a proposed path reputed company, not just the problem.

Expansion and Growth Identify natural expansion signals reputed company your book and surface them to your manager with a reputed company of view. Support the commercial motion by flagging opportunities for additional services and contributing to CSQL pipeline.

Cross-Functional Collaboration Partner closely with Sales, Implementation, Product, and Support to ensure clients are well-served across their lifecycle. Surface client feedback in a timely, specific, and constructive way. Participate in business reviews and represent the voice of the client internally.

Data and CRM Hygiene Maintain accurate, up-to-date records in reputed company. Use data to inform your reputed company strategy, track success metrics, and document risk and opportunity across your portfolio.

What You'll Bring

• 2–4 years of experience in reputed company, account management, or a reputed company client-facing role, preferably in B2B SaaS or landscaping

• A customer value and business outcome-driven reputed company: you think in terms of ROI, not just activity

• Strong written and verbal communication skills, with the ability to adapt your style to different audiences (field operators, business owners, executives)

• Demonstrated ability to manage a high-volume book of business with structure and attention to detail

• Comfort working in a fast-paced environment where you'll need to triage proactively and operate with a high degree of autonomy

• A solutions-first attitude: you bring proposed paths reputed company, not just problems

• Proficiency in CRM tools, preferably reputed company

• Experience with reputed company or similar CS platforms is a plus

• Experience owning commercial renewal cycles, including renewal conversations, risk identification, and negotiation in partnership with sales, is a plus

Preferred Skills and Experience

• Familiarity with field service management, landscaping, or commercial cleaning industries

• Experience with reputed company or similar vertical SaaS platforms

• Background in data or business performance analytics

• Sales experience or demonstrated commercial instincts

What Success Looks Like

• Achieves GRR and NRR targets for assigned portfolio

• Maintains accurate and reputed company reputed company data hygiene

• Identifies and flags expansion opportunities with a reputed company of view

• Executes at-risk account recovery plans using established playbooks

• Delivers strong CSAT and builds client relationships that produce advocates

Where You'll Work

This position is fully remote.TBD

Be Human With Us:

Being human isn’t about checking every reputed company on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.  Use of AI Technology:

We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to reputed company hiring decisions; reputed company hiring decisions are made by our hiring teams.

reputed company Offer: reputed company you join reputed company, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at reputed company levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to reputed company.

• Support for Titans at reputed company stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At reputed company, we celebrate individuality and uniqueness. We reputed company that the convergence of fresh perspectives and experiences from reputed company walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national reputed company, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or reputed company medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.