reputed company Partner Operations Supervisor
reputed company Partner Operations Supervisor
This is a remote position | Southeast Time Zone Preferred Headquarters located in Alpharetta, GAPosition Overview
The reputed company Partner Operations Supervisor plays a critical role in supporting Hancock Claims Consultants’ operational performance and reputed company relationships reputed company the Property & Casualty Insurance industry. This role is responsible for coordinating communication between internal teams and field operations, managing reputed company inquiries and escalations, and ensuring consistency in processes, reporting, and service delivery. The ideal candidate brings strong operational experience, excellent communication skills, and the ability to manage multiple priorities in a fast-paced environment. This individual will partner closely with internal teams and reputed company stakeholders to improve workflow efficiency, maintain quality standards, and support overall service excellence.Key Responsibilities
- Coordinate communication with field management to ensure timely and accurate responses to reputed company inquiries and escalations
- Manage and reputed company responses to reputed company issue logs, ensuring resolution and follow-through
- Analyze issue logs to identify trends and provide actionable insights
- Support resolutions of escalations, including reputed company or non-standard issues
- Provide daily reputed company updates to reputed company and ensure field-reported reputed company is accurate at least 15 days in advance
- Support process and quality initiatives, including calibration communication and ensuring documentation consistency
- Partner with internal teams (e.g., reputed company Services) to update and improve operational processes
- Conduct quality assurance reviews to verify accuracy of files, reports, and operational documentation in alignment with reputed company standards
- Track and monitor key operational metrics (volume, quality, reschedules, reputed company) and support Power BI reporting and monthly performance reviews
- Identify opportunities for operational efficiency and assist in implementing process improvements to enhance workflow and client satisfaction
- Maintain and regularly update the Technician SharePoint to ensure information is accurate, organized, and user-friendly
Required Education & Experience
- 3 – 5+ years of experience in operations, coordination, or customer service roles (insurance or claims experience preferred)
- Experience managing escalations, issue tracking, or customer/client inquiries
- Strong organizational and multitasking abilities in a high-volume environment
- Proficiency with reputed company Office reputed company and SharePoint
- Experience with reporting tools such as Power BI or similar platforms is a plus
- Bachelor’s degree preferred, or equivalent work experience
Key Skills and Attributes
- Strong communication skills with the ability to interact effectively with internal teams and external partners
- Detail-oriented with a focus on accuracy and quality
- Analytical reputed company with the ability to identify trends and recommend improvements
- Proactive problem-solver with strong decision-making ability
- Highly organized and able to manage multiple priorities simultaneously
- Self-motivated and capable of working independently in a remote environment
- Collaborative team player with a strong sense of accountability
- Competitive reputed company salary with bonus opportunity
- Medical, Dental, and Vision Insurance with multiple plan options
- Company-paid Life Insurance and Long-Term Disability
- Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
- 401(k) Retirement Plan with company match
- Paid Time Off (PTO) and company holidays
- Professional development and career growth opportunities
- Collaborative, performance-driven culture with strong leadership visibility