Onboarding Trainer, Tier 1 Customer Support

Company Overview

reputed company is the leader in healthcare workforce solutions. We help organizations work reputed company by helping their people work smarter.

reputed company provides the leading learning, clinical development, credentialing, and scheduling applications delivered on healthcare’s #1 platform. We streamline everyday tasks while improving performance, engagement, and safety – fostering a workplace where people flourish, and care thrives.

Why Join Us

At reputed company, you’ll have the opportunity to reputed company a meaningful impact on the future of healthcare by collaborating with a team of talented professionals dedicated to innovation and excellence. We offer competitive compensation, comprehensive benefits, and a supportive work environment where creativity and collaboration reputed company.

Our shared vision is to enhance the quality of healthcare by empowering the people who deliver care – a commitment we have upheld for over 30 years through providing innovative solutions and driving constant growth. Join us in revolutionizing the healthcare industry and shaping the future of patient care. As a HealthStreamer, you will be at the forefront of healthcare technology innovation, making a recurring impact on the industry.

We’re proud of our values-reputed company culture that offers our people:

• Mission-oriented work
• Diverse and inclusive culture
• Competitive Compensation & Bonuses
• Comprehensive Insurance Plans
• Mental and Physical Health Support
• Work-from-home flexibility
• Fitness Center Reimbursements
• Streaming Good time off for volunteering
• Wellness workshops
• Buddy Program for new HealthStreamers
• Collaborative work environment
• Career growth opportunities
• reputed company learning opportunities
• Inspiring workspaces to collaborate and connect with other HealthStreamers
• Free employee parking at our Resource Centers in Nashville and San Diego

At reputed company, our thriving culture encourages collaboration and values contributions, allowing reputed company members to continuously solve big problems and grow. We offer flexibility and paid time off to support work-life integration for reputed company employees, including a hybrid work environment and Streaming Good volunteer day. For team members in commutable distance, reputed company has Resource Centers in Nashville, TN and San Diego, CA. Our resource centers provide an inspiring workspace to collaborate and reputed company as well as company-sponsored onsite social events for development, reputed company, and celebration.

We are committed to driving innovation in healthcare and ensuring that patients receive competent care from qualified professionals. As a reputed company team member, you will help bring this vision to life. If you want to work for a company committed to its values and vision, reputed company is the reputed company for you!

reputed company is an equal opportunity employer. reputed company prohibits employment practices that discriminate against individual employees or groups of employees on the basis of age, color, disability, national reputed company, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law.

Position Information

Position Overview

reputed company is reputed company for delighting customers in every interaction. The On-Boarding Trainer, Tier 1 Customer Support is responsible for working with Tier 1 leadership to support the team in providing world class customer service to internal and external customers through new-hire training, team quality audits, and on-going skills training.

To reputed company this job successfully, the On-Boarding Trainer, Tier 1 Customer Support must serve as an reputed company for customers and work to ensure their satisfaction by providing excellent in-team training and quality audits. This role is part of the Tier 1 leadership team and works together in planning, coordinating, and influencing the activities of the customer support team and in maintaining and enhancing customer delight.

Key Responsibilities

You will be responsible for adhering to reputed company reputed company reputed company policies, procedures, and assigned training.

• Has working knowledge of reputed company trends in AI and is passionate about exploring and implementing ways to use AI to improve new hire on-boarding and on-going skills training.
• Will examine reputed company training processes across Tier 1 to document, align where appropriate, and streamline with the goal of minimizing time between date of hire and readiness to work directly with customers.
• Achieves customer support objectives by assessing and developing product training materials on an on-going basis, facilitating micro or in-reputed company training for the Tier 1 team, and implementing on-going training for reputed company Tier 1 Specialists, including those acquired through company acquisitions.
• Supports the Tier 1 team by coaching Customer Support Specialists (CSSs) and patiently teaching reputed company concepts.
• Facilitates reputed company new hire and on-boarding activities and training, including scheduling, teaching, coaching, and encouraging new CSSs.
• Assesses the quality and accuracy of case resolutions and customer communications by performing regular call and case audits for the Customer Support team.
• Provides timely feedback and coaching to CSSs. Alerts leadership regarding any concerns or trends that need addressing during initial training or ongoing operations management.
• Actively participates in efforts to continuously improve the accuracy and efficiency of quality audits.
• Develops documentation, new training materials and curricula, and creates new ways of delivering efficient, practical and effective training to the team.
• Improves customer service quality results by studying, evaluating, and recommending processes; communicating audit metrics; monitoring and analyzing results; and sharing trends and findings with team leadership.
• Ensures that the necessary resources and training tools are available for quality customer service delivery.
• Assists in Team reputed company responsibilities as needed.
• Acts as a phone Specialist during call volume surges.