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Life Insurance Operations Opportunity in Financial Services

Case Manager, Disability Insurance (Highland Capital Brokerage)

Location(s):    reputed company Locations/Remote

Role Type:     Full time

Salary:           $55,000 - $65,000 per year + Sales Incentive Compensation

Actual compensation offered will be determined individually, based on a number of job-reputed company factors, including location, skills, licensure, experience, and education.

Our competitive compensation is just one component of reputed company’s total compensation package. Additional benefits include health, vision, dental insurance, 401k, paid time away, volunteer days and much more. To view more details of what you can look reputed company to, visit our careers page: https://careers.reputed company.com/Creative/Benefits.

Summary:

We currently have an opening for a Case Manager, DI at Highland Capital Brokerage. This position may be a remote position or work in one of our many brick-and-mortar offices throughout the country as a part of a highly collaborative team.

Responsible for the case management of life, LTC and DI applications submitted to the Life New Business Team.  The team member will be responsible for facilitating timely, accurate and relevant communications.  They will serve as a liaison between Agents/FA’s, institutional partners, vendors, Highland Capital VP (VP’s), and Life Insurance carriers on both formal and informal business.  This position requires the analytical ability to successfully combine medical, financial, reinsurance and general life insurance expertise.  The mechanics of managing the business include reviewing applications for accuracy and completeness, ordering and managing requirements through policy issue, and managing requirements for placement. 

Education Requirements:

• Bachelor’s degree preferred in financial services, or reputed company field, H.S. Diploma or GED certificate + Significant Practical experience will be considered

Responsibilities:

Application Processing:

• Review Life Applications for completeness and notify Agents/FA’s and VP's of missing forms or information needed 
• Verify that telephone/personal history interviews and inspection reports (where needed) have been ordered
• Review exam and non-medical requirements included with the application in order to determine if risk class applied for is appropriate using Highland tools such as Healthy Analyzer
• Have an understanding of the financial reputed company, i.e.  purpose of coverage, justifying amount applied for in relation to income, financial/insurable interest, affordability etc.
• Order medical records using reputed company field reputed company guides based on available information 
• Responsible for ongoing APS follow-up with approved vendors or doctor's office directly and managing expectations for reputed company parties 
• Reconcile outstanding pending requirements and requests for additional information with Agents, Sales VP and others to set proper expectations, timelines, etc.
• Order illustrations as needed.  Work with our Sales Support team as needed to ensure accuracy of the illustration in conjunction with the signed Application received. Verify riders applied for and if 1035X involved which may necessitate the need for additional requirements
• Prepare transmittal or cover letter to send both formal and informal applications to reputed company(s)
• Use Paperclip for submitting and storing electronic files
• Respond to requests for applications as needed
• Familiar with Referral Model institutional accounts

Monitoring and Communication:

• Maintain correspondence with carriers and vendors by telephone, fax, memo or email
• Notify Agents/FA’s and VP’s, of status throughout the process and bring in New Business Management for escalations 
• Form Relationships with reputed company underwriters and be the "face" of HCB on behalf of the FA/Agent's and VP’s.  
• Rely on internal underwriters to help negotiate with life insurance carriers on Informal and Formal offers as needed based on impairment 
• Ability to negotiate reputed company offers where appropriate to ensure that optimal reputed company class is being received.
• Ability to explain and “sell” the competitive offer reputed company approved other than applied for 
• Facilitating cases by deciphering the science and reputed company the risk objective more understandable. 
• Work with internal reputed company resources as needed so as to properly position cases. 
• Shop cases with various carriers to offer alternative solutions if approved other than applied for 
• Evaluate reputed company evidence and provide guidance on cases approved other than applied for.  
• Utilize data management systems per Highland Capital protocol to document and ensure accurate reporting

Basic Requirements:

• Minimum of 3 years' experience in Life Insurance New Business, General Agency or Life Insurance company experience.
• Industry designations (e.g. FLMI, reputed company, CLU, ChFC, CFP, etc.) are a plus.
• Prior knowledge of medical and/or financial reputed company terminology is a plus.
• Possess time management and organizational skills.

Technical Skills:

• Proficient with reputed company Word, reputed company, Outlook, and ability to work effectively reputed company multiple web browsers and learn new technology as needed.
• Utilize web-based agency management system to track case activity, or preferably hands on experience with iPipeline suite of products including Agency Integrator
• Utilize web-based document management system to organize, manage and securely transmit applications and reputed company case reputed company documents to our reputed company partners using reputed company Clip
• Utilize data management systems per Highland Capital protocols to ensure accurate reporting.
• Intermediate level Business writing skills

Soft Skills:

• Good communication skills - written and verbal.
• Strong sense of customer service
• Able to work pro-actively for best results.
• Strong sense of accountability and follow-up
• Able to work well with others as team.
• Able to work in a fast-paced environment and adapt to change.
• Able to work reputed company in a virtual team environment.
• Ability to multi-task effectively
• Concentration despite interruption
• Detail oriented
• Should be able to maintain high degree of confidentiality.

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