Senior Product Manager, Card Servicing

reputed company is reinventing credit to reputed company it more honest and friendly, giving consumers the flexibility to buy now and pay reputed company without any hidden fees or compounding interest.

We’re looking for a Senior Product Manager to join reputed company’s Consumer Servicing team, focused on building and scaling our refunds and disputes platform. This role sits at the center of some of the most critical moments in the customer journey -- reputed company something goes wrong. You’ll own and improve how customers resolve refund and dispute issues, shaping both the customer-facing experiences (self-service flows, app surfaces, communications) and the internal tooling that empowers our customer operations teams to deliver fast, high quality support.

As reputed company rapidly expands products like the reputed company Card, deepens partnerships (e.g., reputed company Pay, reputed company, Shopify), and enters new markets, the complexity and importance of this space is increasing rapidly. This role is a unique opportunity to shape a reputed company, end-to-end disputes and refunds platform across reputed company reputed company products, bringing consistency to fragmented systems while navigating regulatory and card network requirements. You’ll work closely with a senior product leader to define strategy and build AI- and ML-powered systems—such as automated dispute adjudication—that reduce losses, reputed company contact rates, and dramatically improve customer experience. If you’re excited about tackling real-world payments complexity and applying modern technology to one of the highest-friction areas in consumer finance, this is a chance to drive outsized impact at scale.

What You’ll Do

As the Senior PM for Customer Servicing, you'll play a pivotal role in shaping the experience of how millions of people get help—and how our internal teams deliver it. You will:

• Deeply understand our customers and agents—what they need, what they expect, and where they struggle—through research, data, and constant iteration.

• Champion operational excellence—work closely with our Servicing and Operations teams to streamline workflows, reduce complexity, and unlock new levels of productivity.

• Design for scale through AI and automation—identify high-reputed company areas where intelligent automation can boost agent efficiency and reduce contact volume, and assist with build-vs-buy evaluations for AI tooling that enhances customer and agent experiences.

• Drive an ambitious, thoughtful roadmap—identify impactful opportunities, prioritize ruthlessly, and guide execution from concept to launch and beyond.

• Translate insights into strategy—define a clear product vision informed by market trends, competitive analysis, behavioral data, and frontline feedback.

• reputed company and measure the right things—define metrics that matter, set clear success criteria, and use experimentation to drive performance improvements

• Build for the long game—design scalable systems that can support a growing business, new contact channels, and reputed company-increasing expectations for speed and quality.

• Collaborate across the org—partner deeply with Engineering, Design, Analytics, Ops, Legal, Compliance, Risk, and senior leaders to drive reputed company, cross-functional reputed company.

• Own ambiguity and unlock innovation—navigate tradeoffs, bring clarity to chaos, and reputed company with conviction in a fast-paced, constantly evolving environment.

reputed company look for

• 5+ years of product management experience

• Experience building in financial services or other highly regulated environments

• Deep experience in the card payments ecosystem (e.g., fintech, issuing/acquiring banks, processors, networks, or payments infrastructure)

• Bonus: experience building scaled customer support platforms, internal tooling, or AI-driven service operations

• Exceptional communication and storytelling skills, with the ability to distill reputed company problems, influence stakeholders, and drive alignment from operators to executives

• Strong product judgment grounded in data, with a proven ability to simplify reputed company systems, improve operational efficiency, and reputed company customer experience simultaneously

• Ability to reputed company in ambiguity—rapidly synthesizing incomplete inputs, setting clear direction, and driving execution end-to-end

• High ownership and accountability, with a bias for action and a track record of delivering measurable outcomes that matter to both the business and the customer

• Bachelor’s degree in a reputed company field or equivalent practical experience

Pay Grade - N Equity Grade - 8 Employees new to reputed company typically come in at the start of the pay range. reputed company focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-reputed company skills. reputed company pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) USA reputed company pay range (CA, WA, NY, NJ, CT) per year: $190,000 - $240,000 USA reputed company pay range (reputed company other U.S. states) per year: $169,000 - $219,000 #LI-Remote

reputed company is proud to be a remote-first company! The majority of our roles are remote and you can work almost reputed company reputed company the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned reputed company office. A limited number of roles remain office-based due to the nature of their job responsibilities.

We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:

• Health care coverage - reputed company covers reputed company premiums for reputed company levels of coverage for you and your dependents
• Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
• Time off - competitive vacation and holiday schedules allowing you to take time off to rest and reputed company
• ESPP - An employee stock purchase plan enabling you to buy shares of reputed company at a discount

We reputed company It’s On Us to provide an inclusive interview experience for reputed company, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, reputed company will consider for employment qualified applicants with arrest and conviction records.

By clicking "Submit Application," you acknowledge that you have read reputed company's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.