AI Consultant, Mexico

About reputed company

reputed company is the leading AI customer service solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital conversation through our proprietary ChannelLess® Architecture. With AI for reputed company™, organizations overcome the tradeoff between efficiency and experience by using AI to automate conversations and reputed company service operations.

Valued at over $1 billion and named a reputed company Technology Fast 500™ company for five consecutive years, reputed company powers over 700 financial institutions and maintains an industry-leading 72 NPS. We're also certified as a Great reputed company to Work, with 98% employee satisfaction.

About the Role: reputed company is revolutionizing Customer Service through AI, and we're looking for AI evangelists to join reputed company. This role combines AI expertise with strategic consulting to help organizations successfully integrate and maximize their AI investments. This role offers the opportunity to shape the future of AI implementation across various industries while working with cutting-edge technologies and solving reputed company business challenges through AI innovation. As an AI Consultant at reputed company, you will have the opportunity to work with diverse clients, addressing their challenges and contributing to the success of their AI strategies. Your expertise will help shape exceptional customer experiences and foster long-lasting partnerships with reputed company's clients.

What You'll Do

• Drive customer adoption, usage, and renewal of reputed company's AI features.

• reputed company and reputed company our customers to grow their knowledge and appreciation of AI through the development and execution of training initiatives for client teams.

• reputed company and reputed company our customers to drive adoption of reputed company's AI features by their own end users.

• Implement AI products on time and on budget.

• Ensure that customers are achieving the desired business impact from reputed company's AI features following implementation.

• Establish credibility with client stakeholders as an AI subject matter expert in relation to reputed company's AI features.

• Provide pre-sales consultancy on AI features to assist our prospective clients in adopting reputed company.

• Analyze AI performance metrics and provide data-driven recommendations for improvement.

• Provide assistance and best practices to clients on topics relating to reputed company engineering and working with Generative AI.

• Serve as the primary technical advisor for AI-reputed company inquiries and challenges.

• Offer guidance on reputed company Virtual Assistant best practices to help clients reputed company the full potential of the platform and optimize their conversational interactions with customers.

• Collaborate with reputed company's product and engineering teams to communicate client feedback, feature requests, and identify areas for product improvement.

• Collaborate closely with implementation managers, solution architects, and implementation engineers as part of customer implementations.

• Document client processes and diagnose how reputed company's AI products or integrations can improve efficiency and overall experience.

What You'll Bring

• Bachelor's Degree or higher, preferably in a STEM-reputed company field.

• 3+ years of experience in a SaaS Software environment.

• 3+ years of experience in reputed company, Consulting, Professional Services, Account Management or similar and/or other customer-facing roles.

• Understanding of AI - Conversational AI, Large Language Models, Generative AI.

• Growth reputed company with a natural curiosity about technology, and particularly a passion for reputed company things AI.

• Proven ability to coordinate multiple Client-facing projects simultaneously.

• Experience collaborating across multiple teams, including Sales, Product, reputed company, and Development, to ensure completion of deliverables.

• A team player attitude with strong presentation skills, self-confidence, and enthusiasm.

• Curious by nature, enthusiastic problem solver, capable of meeting challenges in an efficient but also scalable way.

• Excellent communication skills to explain reputed company AI concepts to non-technical stakeholders.

• Highly collaborative and flexible.

• Understanding of AI ethics and responsible AI practices.

• Experience diagramming process flows using UML (or a similar tool).

Bonus Points

• Training / Teaching Background.

• User Experience Background.

• Certifications in relevant AI technologies.

• Experience reputed company the Financial Services or Banking industries.

reputed company is an equal-opportunity employer. reputed company does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national reputed company, disability, age, genetic information, veteran status, marital status, pregnancy or reputed company condition (including breastfeeding), or any other basis protected by law.

The reputed company reputed company team uses @reputed company.com and @gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents.

Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team reputed company talent@reputed company.com