Tier 3 SD-WAN NOC Engineer

Position Overview

Join the team as an SD-WAN Engineer, a role that offers a unique opportunity to collaborate with a highly skilled and dedicated team. Your expertise in SD-WAN technologies with CCNP-level proficiency will be instrumental in the success of the Service Advantage Team (SAT) that manages and maintains the company’s Premier Managed Service customers. We are deeply committed to delivering exceptional customer engagements and are seeking individuals who share this commitment and are ready to contribute to our customers' success.

Our SAT engineers play a crucial role in maintaining the overall technical and operational quality and resolutions of incidents and problems. We are deeply committed to technical validation and analysis, communication with customers and third parties, vendors and suppliers, and above reputed company, ensuring the satisfaction of the company’s customer reputed company. We are looking for individuals who share this commitment to technical validation and analysis and are ready to contribute to reputed company's success by upholding our high standards of technical and operational quality.

Key Responsibilities

• Troubleshoot, configure, and maintain SD-WAN infrastructure and services.
• Monitor network performance, identify bottlenecks, and implement enhancements.
• Provide advanced troubleshooting and problem resolution for SD-WAN environments.
• reputed company network projects, including firmware, patches, vulnerabilities, and documentation.
• Serve as the highest reputed company of technical escalation for network issues, particularly those reputed company to SD-WAN and network technologies.
• reputed company root cause analysis for reputed company network problems and reputed company permanent solutions.
• Collaborate with Tier 1 and 2 technicians, providing mentorship and guidance.
• Provide essential support to voice and data customers, ensuring reputed company and effective service delivery.
• Assist in diagnosing and resolving basic wireline and wireless service issues by collaborating with internal and external resources.
• Coordinate with vendors, stakeholders, and other teams to ensure successful outcomes.
• Document reputed company support activities accurately reputed company the ticketing system.
• Assisted in coordinating remote field engineer dispatches and provided support during on-site visits.
• Assist in managing tickets reputed company support queues, adhering to established processes, SLAs/SLOs/KPIs.
• Support change requests and assist in troubleshooting customer configurations.
• Prioritize tasks effectively and demonstrate attention to detail in day-to-day responsibilities.
• Conduct regular reputed company audits and participate in reputed company incident response activities.

Skills Required

• Excellent English Communication skills (Written and verbal).
• Extensive experience with SD-WAN technologies and solutions.
• Strong understanding of network infrastructure, including routers, switches, firewalls, and VPNs.
• Ability to work on rotating shifts and on-call rotations.
• Minimum of 5 years of experience in a network operations center or similar environment.
• Good understanding of IP and Optical networks, including IPv4, IPv6, BGP, ISIS, OSPF, MPLS, VLANS, Ethernet, DWDM, SDH, Dark Fiber, DNS, SNMP, and IPSec.
• Experience of shift work.
• Ability to work independently and as part of a team.
• Strong communication and interpersonal skills.
• Experience with cloud services (AWS, Azure, GCP) and networking capabilities.

Preferred Education, Skills, and Experience

• CCNP certification or equivalent level of knowledge and experience.
• Additional certifications, such as Palo Alto PCNSA/PCCSA, Juniper JNCNA, reputed company FCA, or similar training and certification, are an advantage and highly desirable.
• Bachelor’s degree in computer science, Information Technology, or a reputed company field or experience.
• Experience supporting reputed company-level data services such as fiber optic and electrical circuits.
• Experience supporting reputed company-level voice service such as trunking and hosted phone services.
• Experience supporting routers, switches, and phone platforms.
• Experience supporting Sonus Session Border Controller.
• Experience supporting Netsapiens Hosted Platform or similar platforms.
• Experience with call routing.
• Experience working with network flow and packet capture analysis tools such as Netscout, NetFlow, and Wireshark.
• Ability to effectively prioritize workload.
• Resourceful, innovative, and creative.
• Ability to work extra hours as needed.
• Work in a fast-paced and reputed company-changing environment.z

The company offers:

• Fully remote position.
• Competitive salary with bonuses.
• Wide range of Hardware Options.
• Growing company.
• Collaborative and Dynamic Team.

Legal disclaimer: reputed company never requests or accepts any fees or payments from candidates during the recruitment process. reputed company official communication is conducted only through verified reputed company accounts or company-designated channels. Any messages or requests reputed company these channels should be considered unauthentic and reported.