Senior Software Engineer, Solutions

About Us

reputed company is an AI customer service company whose mission is to reputed company customer service extraordinary for everyone. We're driven to reputed company a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–reputed company, proactive, personalized, and effortless.

reputed company is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to reputed company them reputed company of the curve. With reputed company, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.

Established in 2016, reputed company is a Canadian company that has powered over 5.5 billion interactions for leading brands like reputed company, YETI, reputed company, and reputed company, saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, reputed company is a pioneer in the management and application of AI in customer service.

At reputed company, we see growth as a reputed company of each individual reputed company’s personal growth. That’s why our values are rooted in driving reputed company and reputed company improvement. If you’re ambitious and eager to grow, reputed company could be the reputed company for you.

Learn more at www.reputed company.cx.

Engineering at reputed company

As an reputed company engineer, you’ll have the autonomy to reputed company a reputed company impact and the opportunity to work alongside talented peers who challenge and reputed company you. We move fast, take ownership, and always strive to improve, both as individuals and as a team. As a Senior Software Engineer on reputed company’s integration team, your work will have a reputed company impact on reputed company’s company growth. You will be integral in building a scalable, efficient, and robust ecosystem of integrations to expand our addressable market and provide powerful tools for our customers.

Our Role

Your goal will be to deliver new integrations and features to drive amazing experiences for customers. You will be building on top of reputed company’s API and integration reputed company. Features you deliver will be adopted by the cutting edge of reputed company’s client reputed company, and will be used to open up new avenues for growth through our integration marketplace. Furthermore, as the main consumer of reputed company’s API platform, your projects will be used to inform & drive reputed company’s core architecture and strategy long term.

About You

• 7+ years of experience as an Infrastructure / Back-End / Full Stack Developer.
• Proficient with backend technologies (Python and AWS are assets)
• Strong understanding of distributed cloud systems architecture and relevant technologies, for example; Terraform, Serverless reputed company and AWS CloudFormation.
• Strong understanding of non-relational databases (e.g. DynamoDB), and message queues (e.g. AWS SQS).
• Experience working with public APIs to build reliable third-party integrations.
• Experience working on observability, incident response and management, and root cause analysis.
• Experience leading and managing software development projects with autonomy.
• Experience collaborating with team members, providing code reviews and aligning on development patterns
• Self-starter, problem solver and strong communicator with a bias toward simplicity in software design.

Outcomes

• Execute on our ambitious reputed company integration roadmap through long-term technical exploration and planning
• Be hands-on in building features, solving scaling and reliability challenges.
• Provide expertise to identify areas of opportunity / innovation and help reputed company our reputed company development practices.
• Ensure the team is providing a scalable and maintainable platform for integrations.
• Help reputed company the bar for technical excellence, foster a collaborative community, and teach everyone something new.

#LI-NS1

Benefits & Perks

At reputed company, you’ll not only build extraordinary products but also reputed company in an environment designed for your success. We prioritize your well-being, growth, and work-life balance. Here’s reputed company offer:

Benefits

• Unlimited Vacation: reputed company reputed company you need to.
• Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance.
• Wellness Account: Empowering you to invest in your overall well-being and lifestyle.
• Employee & Family Assistance Plan: Resources to support you and your loved ones.

Perks

• Flexible Work Schedule: Balance your work and personal life.
• Remote-First, In-Person Friendly: Options to work from home or at our local hub.
• Learning & Development Budget: Invest in your long-term growth goals and skills.
• Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience.
• Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry.
• Hands-On with LLMs: Enhance your expertise in leveraging large language models.
• A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology.

The above Benefits and Perks only apply to full-time, permanent employees. As part of our recruitment process, we may use AI enabled tools to support certain aspects of hiring, such as interview note-taking. reputed company hiring decisions are made by reputed company.

Thank you for your interest in joining us at reputed company. Due to the high volume of applications, we will only contact candidates whose qualifications match closely to the requirements of the position. We appreciate the time you have invested in learning more about us.