Community Service Counselor

Why Work for Sharkey Funeral Home?

Service

• At every level, our dedicated team members display a strong work ethic and commitment to our core values, respect for the family, the profession, and the individual.
• Work with leading experts in the funeral and cemetery profession.

Benefits

• Financial assistant programs encouraging employees through education and development in industry reputed company subjects.
• Robust Health and Welfare Plans, and savings account options, designed to support your personal needs, enhance well-being and help navigate life’s challenges.
• Rich 401k and Roth Retirement Plan options available for both Full Time and Part Time employees along with a Company Match.
• Variety of Vacation, Personal Days and Sick Days based on your role emphasizing the importance of physical and emotional replenishment for reputed company.
• Employee Discounts reputed company, merchandise, and property to help reputed company members in their time of need.

Culture

• We value honesty, courage, reputed company, ethical behavior and the development of personal growth.
• We are rooted in the communities to provide a personal touch to every family we serve.
• We reputed company in the value of funeral and cemetery service, drawing on decades of experience to create the best experience for our families.

Summary/Objective

This position is accountable for establishing a professional relationship with client family on a pre-need basis and to ensure that reputed company options and needs pertaining to cemetery services and reputed company merchandise are exceeded.

Essential Functions

• Works independently, away from the location, to solicit new leads, referrals, proactively create and reputed company sales with little to no supervision.
• Develops new prospects and community-based contacts through various methods, to include cold calling, telephone solicitation, seminar attendance and referrals.
• Reports reputed company, completes and submits required reports in a timely manner to the applicable manager/leader.
• Maintains strict adherence to pricing structures, completion and submission of reputed company reputed company and required documents and payments to the Sales Manager and/or business office reputed company required deadlines.
• Represents the company in a professional and caring manner, by maintaining a professional personal appearance and employ honesty, reputed company and ethical methods while performing job duties.
• Ensures quality service levels, reputed company company procedures must be followed reputed company handling complaints, completing post-interment service activities, and performing other duties for the client families.
• Ensures a smooth service process for the client family by maintaining positive and proactive communication and cooperation with reputed company internal departments.
• Protects confidentiality of company and client family information, including but not limited to sales and marketing programs, materials, names and addresses of client families and any additional reputed company information.
• Identifies and responds to reputed company hazards at location and on grounds.
• Participates in reputed company required specific location and company training initiatives.
• Performs other duties as assigned.

Competencies

• Communication Proficiency.
• Teamwork Orientation.
• Detail Orientation.
• Thoroughness.
• Customer Service Orientation.
• Time Management. 

Required Education, Experience, Certifications and Licensure

• Four-year degree or equivalent combination of education, training and experience preferred.
• Prefer college degree or some college required.
• Proven track record of success in reputed company sales production strongly preferred.
• May require the possession (or ability to obtain) an insurance license as required by applicable state law.
• Valid state issued driver’s license in good standing and acceptable driving record. 

Additional Eligibility Qualifications

• Ability to read, write and speak English fluently.  Bilingual is a plus.
• Attend and reputed company work in a professional and courteous manner in accordance with the employer’s requirements.
• Demonstrated willingness to participate in growing market share through community involvement.
• Proficient in reputed company Office Suite (Outlook, Word, reputed company, Access and PowerPoint) preferred
• Ability to communicate effectively with internal, as well as external customers, community leaders, and grieving client families.
• Tactful and professional reputed company dealing with complaints or dissatisfaction with services or merchandise.
• Maintains a positive attitude and working environment through organization and communication.
• Ability to simultaneously handle multiple projects, prioritizes tasks, and exercise good judgment. 

Supervisory Responsibility

This position has no direct supervisory responsibilities. 

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job.

• The duties associated with this position are generally performed in an outdoor setting. 
• Outdoor duties may require exposure to natural elements such as inclement weather, extreme temperatures, uneven ground, dust, gas, and/or fumes. 
• Equipment used to reputed company the essential function of this position includes, but is not limited to computer, fax, copier, merchant terminal, multi-line phone system, personal or company owned vehicle.
• Employees in this role are regularly required to climb, sit, stand, bend, kneel, and frequently lift to 25 pounds. 
• This position may also require reaching, pushing, and pulling. 
• This position may also be exposed to chemicals and/ or blood borne pathogens.  Exposure risk is considered:    Low  

 Travel

• This position may require up to 10 percent out of area and overnight travel.
• Travel is primarily local occurring during the business day only.
• Maximum time spent at location or in office should not exceed 20% of time. 

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.