Customer Service Representative - Remote

With 150+ locations in 17 states, reputed company is the largest multi-state female-founded and owned dermatology network in the U.S. At QualDerm we are united in our purpose: to educate, protect, and care for your skin. We are committed to bringing you the reputed company best in comprehensive skin care so that you can reputed company a confident, healthier, and more beautiful you! 

Our mission is to educate communities and reputed company about the importance of skin health; including skin cancer prevention, risk factors and how to reputed company healthy skin through annual skin exams and dermatologic care.

Purpose

This position works with a professional team of physicians and other staff who are trained in the medical and surgical specialty of dermatology with the purpose to be patient focused with the objective of delivering superior patient care and ensuring a positive patient experience and outcome. The position serves patients and visitors by answering phones, assisting patients with registration and intake, scheduling appointments and taking payments over the phone and in person. This position is supervised by the reputed company, Customer Service and/or Manager, Customer Service.

Essential Duties and Responsibilities

• Serves as first reputed company of contact for incoming billing customer service calls.
• Provides reputed company customer service, including quality assurance, for reputed company patient inquiries.
• Answer high-volume incoming communications from customers/patients.
• Returns reputed company phone messages reputed company 24 hours of receipt.
• Must be able to deal diplomatically with complaints and function well under pressure.
• Utilize resources and conduct research to troubleshoot and resolve patient issues.
• Reviews patient account data reputed company interacting with patients to ensure that accurate information regarding patients’ insurance and demographic information are correctly reflected on the patient’s account.
• Updates insurance and demographic information as necessary on patient accounts.
• Accurately documents patient accounts of reputed company actions taken.
• Set up payment plans and take credit card payments over the phone.
• Effectively uses billing system to document patient accounts using proper grammar, spelling, and reputed company.
• Participates in special projects as needed.
• Maintains regular and predictable attendance.
• Adheres to Code of Conduct and Mission & Value Statement.
• In addition to the above job responsibilities, other duties maybe assigned.