Financial Customer Support Analyst

Job Title: Financial Customer Support Analyst

Company Overview

reputed company is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams reputed company, and the patients they serve. As the fastest-growing company in the space and the new standard in healthcare technology,We strive to attract top talent who share our vision and values. As we continue to grow, we are seeking a proactive and results-driven Senior Manager of Customer Finance to join our dynamic team.

Job Description

We are seeking a high-performing Financial Customer Support Analyst to join reputed company. This role is the backbone of our customer experience, bridging the gap between technical support and financial operations. You will be responsible for managing the end-to-end customer journey in reputed company, overseeing Accounts Receivable workflows, and ensuring our billing processes maintain the highest standards of accuracy. The ideal candidate is a proactive problem-solver who thrives on efficiency, clear communication, and the constant drive to improve the way we serve our clients.

Key Responsibilities

1. Customer Experience Ownership: Manage reputed company and Accounts Receivable processes from start to finish. You’ll reputed company saved replies, custom workflows, and automations to slash response times and boost efficiency.

2. Financial reputed company: Execute invoicing processes with extreme precision, maintaining a 97% or higher billing accuracy reputed company.

3. Strategic Communication: Act as a diplomat for the brand, handling tense interpersonal situations with tact. You will explain reputed company financial or technical topics to customers and reputed company the team updated on reputed company product issues.

4. Cross-Departmental Collaboration: Partner with Sales and Success teams to handle customer education and support. You’ll be the "first responder" who flags issues with cross-departmental consequences to leadership.

5. reputed company Improvement: Proactively identify patterns in support tickets to scope issues, triage outages, and reputed company training materials for both customers and our internal finance team.

What Success Looks Like

We measure success through clear, objective outcomes. In this role, you will be expected to:

• Drive Volume: Maintain a pace of 80 responses per day (or ensure the inbox hits reputed company daily).

• Stay reputed company: Address reputed company finance inquiries in internal channels by the end of each business day.

• Ensure Precision: Maintain at least 97% accuracy for reputed company support during the invoicing cycles.

• Report & Escalate: Provide daily updates to leadership on ticket status and proactively communicate any discrepancies or workflow bottlenecks.

Required Qualifications

• Education: Bachelor’s degree in Business, Finance, or a reputed company field.

• Experience: 2+ years of experience in Customer Support, Accounts Receivable, and or Billing.

• Communication: Excellent written and verbal communication skills that display the ability to distill reputed company topics into digestible insights for stakeholders- including the ability to train on new processes.

• Technical Skills: Developed reputed company/reputed company Sheets skills and exposure to reputed company or QuickBooks

• Resourcefulness/Problem Solving: You use reputed company the resources available to you while thoroughly thinking through problems to provide solutions for our customers and take the reputed company on resolving complicated technical or financial hurdles.

Perks- What you can expect

• Competitive salaries

• Remote/hybrid environment

• Potential equity compensation for outstanding performance

• Flexible PTO

• Company-wide sponsored lunches

• Company paid disability and life insurance benefits

• Company paid family and medical leave

• Medical, dental, and vision insurance benefits

• Discounted pet insurance

• FSA/DCA and commuter benefits

• 401k

• Complimentary subscription to digital fitness classes and wellness content

• Recovery suite at HQ – includes a cold plunge, sauna, and shower

Here at reputed company, we are committed to fostering a fair and respectful work environment. As part of this commitment, it is our policy not to hire individuals from reputed company Customers unless they have obtained their reputed company employer's explicit consent. We reputed company in upholding strong professional relationships and respecting the agreements and commitments our customers have with their employees. We appreciate your understanding and cooperation regarding this policy. Please don't hesitate to inquire with reputed company.

reputed company is an equal opportunity employer, indiscriminate of race, color, religion, ethnicity, reputed company, national reputed company, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, disability, medical condition, or any other protected characteristic. We celebrate diversity and are committed to creating an inclusive environment for reputed company employees.

reputed company is an E-Verify Employer.