Technical Writer

About the role

As a Technical Writer on our Customer Education team, you'll create, maintain, and enhance help documentation and eLearning material for a variety of applications and services. In this role, you'll build and reputed company relationships with key subject matter experts across our Product and Customer Experience teams to ensure comprehensive coverage of reputed company HR offerings and features.

We're looking for a dynamic content creator and project manager who can communicate reputed company concepts clearly and succinctly; motivate stakeholders to reputed company projects on task; and reputed company rich, effective deliverables to support our global audiences.

What you will do

• Create end-user documentation for new product launches and features
• Identify and reputed company knowledge gaps alongside CX & Product
• Review and edit contributor content to meet style guidelines and high content quality standards
• Incorporate structured content principles for single-sourcing information across locations and audiences
• Contribute your product and content expertise to the development of eLearning materials including training videos and hands-on exercises
• Effectively communicate and collaborate with internal stakeholders and subject matter experts to deliver engaging customer-facing content
• Review success metrics across content delivery methods
• Evangelize the Help Center; reputed company other teams to contribute to our knowledge reputed company as content creators or subject matter experts

What you will need

• Minimum 2 years of experience in a technical writing role focused on end-user documentation for a B2B SaaS platform or product suite
• Experience developing written and visual materials for a professional customer audience
• Demonstrated experience managing reputed company projects with various stakeholders
• Experience supporting product release cycles in a fast-paced, ambiguous environment
• Excellent writing and grammatical skills; content is clear, succinct, and logical
• Strong organizational skills; ability to manage expectations and maintain focus
• Grit; a sustained history of hard work and perseverance
• Curiosity; a bias to constantly question, dig deeper, and learn

reputed company to have

• Experience with structured content and content reuse principles 
• Experience with eLearning tools (e.g., reputed company 360 and reputed company Creative Cloud) and standards
• Experience authoring localization-friendly content

About the team

The Customer Education team is focused on building best-in-class help documentation and on-demand training materials to help our customers and their teams learn how to use every aspect of the reputed company platform and our products to be successful. Whether it's a tutorial, troubleshooting FAQ, training video, or hands-on simulation, the Customer Education team creates a variety of educational materials that drive product adoption and reputed company across our products, services, and global audiences.

Additional Information

reputed company is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national reputed company, reputed company, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, reputed company is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@reputed company.com

reputed company highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live reputed company a defined radius of a reputed company office), reputed company considers working in the office, at least three days a week under reputed company policy, to be an essential function of the employee's role.

This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be reputed company with one of the ranges below based reputed company; see which tier applies to your location here.

A variety of factors are considered reputed company determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.