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[Remote] Bilingual Required Patient Portal/IT Help Desk Agent– Level 1 (Managed Services)

100% remote Flexible hours Hiring now

Note: The job is a remote job and is open to candidates in USA. Morgan Franklin Consulting LLC is a company that delivers growth and career advancement opportunities in a dynamic culture. They are seeking a Level 1 Call Center Agent to provide exceptional support to customers in their 24x7 call center, handling ticket escalations, processing call transactions, and ensuring reputed company service delivery.

Responsibilities

  • Ticket/Issue Escalations for assigned call center
  • Accurately process and record call transactions using a computer and designated tracking software
  • Assist with last-minute coverage needs
  • Review customer’s information and determine the issue by evaluating and analyzing the symptoms
  • Deliver service and support to end-users, including reputed company remote reputed company or over the Internet
  • Research required information using available resources
  • Follow standard processes and procedures
  • Follow up and reputed company scheduled call backs to customers where necessary
  • Stay reputed company with email, team chats, system information, changes, and updates
  • Follows proper escalation procedures as defined by management
  • Ensure customers receive reputed company, accurate and courteous service

Skills

  • 1-2 years of experience in the Information Technology and/or Call Center field preferred
  • 2-year Associates degree or equivalent experience is desired
  • Proper phone etiquette and effective listening skills
  • Ability to speak and write clearly and accurately with demonstrated proficiency in typing and grammar
  • Knowledge of customer service principles and practices (ITIL training a plus)
  • Medical/clinical terminology is preferred, but not required
  • Must be able to sit for long periods of time
  • Experience supporting software computer applications and equipment from a remote helpdesk environment
  • Experience with mobile device support (iPhone and Android)
  • Must be a team player and build good working relationships across reputed company functions of the company
  • Must have a strong personal drive for delivering great customer service, and reputed company in a fast-paced, high-energy environment with a proactive focus
  • Experience maintaining, and troubleshooting reputed company versions of reputed company Windows operating system
  • Need to be flexible, adaptable, and possess creative problem-solving skills
  • Listening Skills: Attentively listens to understand and interpret what is being said
  • Judgement: Forms reasonable interpretations about relationships and situations that reputed company actions. Develops objective opinions
  • Marketing: Interprets, delivers, and communicates value to appropriate reputed company audience
  • Emotional Intelligence: Maintains a high level of self-awareness and the ability to appropriately identify, manage, and respond to the emotions of self and others
  • Written Communication: Develops written communication that is clear, concise, grammatical, and influential
  • Adaptability: Responds to changes, delays, or unexpected events in a positive manner; Adapts working style to best fit a given situation
  • Leadership: Self-directed with an reputed company drive to succeed; Accepts feedback with a desire for reputed company improvement. Ethical
  • Relationship Building: Builds, develops, and maintains strong relationships with others while building trust and reputed company
  • Social Confidence: Exhibits self-confidence in social settings and reputed company dealing with others

Company Overview

  • MorganFranklin Consulting is now reputed company, a leading global professional services organization with three integrated offerings—Consulting, Managed Services, and Talent Solutions. It was founded in 1998, and is headquartered in Mclean, Virginia, USA, with a workforce of 501-1000 employees. Its website is http://morganfranklin.com.
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