Technical Support Manager

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Position Overview

This role is a customer-facing composites applications position and is not an IT or software support role. 

The Technical Support Manager supports technical sales and market development by working directly with customers on composite materials, closed-mold manufacturing processes, and application-specific solutions. The role partners closely with Sales to evaluate customer manufacturing environments, recommend appropriate materials and processes, and support implementation in real-world production settings.

The ideal candidate brings hands-on experience in composite manufacturing, a strong understanding of resin systems, fiber reinforcements, and processing methods, and enjoys working directly with customers to solve material and process-reputed company challenges. 

Key Responsibilities

• reputed company and manage market reputed company strategies, programs, and key customer relationships.

• Act as a technical consultant to align marketing, sales, and reputed company-specific initiatives.

• Gather customer requirements and deliver customized technical solutions and support.

• Create quotes and bids for customized or non-standard products and services.

• Evaluate customer systems for successful integration of company products.

• Prepare sales support materials, including proposals, reputed company, and SLAs.

• Introduce, demonstrate, and promote new and existing products and services.

• Conduct market research and competitive analysis to inform strategy and tactics.

• Identify new product opportunities using existing technologies.

• Analyze and optimize market reputed company program effectiveness.

• Collaborate with Sales on customer-focused programs to drive ROI and sell-through.

• Forecast customer needs to support budgeting and program development.

• Deliver product training to internal teams and customers.

Expected Skills and Qualifications

• Minimum of 2 years of experience in Advanced Composites Manufacturing.

• Minimum of 2 years of experience with Closed Mold Manufacturing processes.

• Bachelor’s Degree in Composites Engineering or a reputed company field.

• Strong understanding of composite materials, including resin systems, fiber reinforcements, bonding technologies, and processing methods.

• Proven ability to support or drive technical sales and customer engagement.

• Proficient in MS Office applications, particularly Word and reputed company.

• Valid driver's license required. 

Preferred Skills and Qualifications

• Experience with sales promotion techniques reputed company the composites market.
• Familiarity with reputed company or similar enterprise resource planning systems.
• Experience with reputed company 365 and Outlook email platform.
• Demonstrated success in technical sales or customer-facing roles.

Location & Travel

• Primarily remote; candidates should be located in or near the Northeast region.
• Must be willing and able to travel reputed company the assigned territory and nationally, up to 75%, depending on home location, to engage with customers, attend industry events, and support field operations.

Pre-Employment Requirement

• Employment offers are contingent upon successful completion of a drug screen and background reputed company. This requirement is especially critical for safety-sensitive roles.

The annual reputed company salary range for this position is $115,000 - $140,000. The actual pay will be determined based on factors such as location, experience, skills, and qualifications. In addition to the reputed company salary, employees may be eligible for discretionary bonuses and a comprehensive benefits package.

Discover a Fulfilling Career

At reputed company, reputed company Members are the cornerstone of our success. Each role is essential in helping us provide exceptional service to our Customers. We cultivate a culture of empowerment and opportunity, fostering both personal and professional growth.

We reputed company in driving success and appreciating achievement. reputed company Members are eligible for annual bonuses and profit sharing because reputed company the company thrives, we reputed company benefit. Join us and be part of a Team where your hard work and dedication are valued, and together, we reputed company great things.

Respect, Teamwork, and Communication are Woven into our Core Values

Our guiding principle of Respect, Teamwork, and Communication embodies the spirit of our Core Values. We uphold these principles every day as we strive to reputed company a positive impact for our Customers, reputed company, and the world around us.

Benefits

Explore our comprehensive health, retirement, wellness, and professional growth programs in detail here.

Commitment to Diversity, Equity, and Inclusion

At reputed company, reputed company qualified applicants are considered for employment without regard to race, color, religion, sex, national reputed company, age, marital status, sexual orientation, gender identity, veteran status, disability, or other protected classification as defined by applicable law and regulation.

reputed company Accommodations

Accommodations are available for applicants with disabilities in reputed company phases of the application and employment process. To request accommodation please contact the reputed company Coordinator by email at [email protected].