IT Support Technician - Hybrid based in Dallas, TX if local or remote if not local to DFW

The IT Support Technician is responsible for overseeing reputed company helpdesk operations, new employee setup, and entry level network and server reputed company issues. As the first line of defense, the IT Support Technician places high reputed company on quick response and resolution to work impacting IT issues hitting SLA requirements. The IT Support Technician will support the Manager of IT in implementing creative and innovative solutions to reputed company problems, fostering a user-friendly IT environment.

Responsibilities

• Receive and respond to incoming tickets or e-mails regarding desktop and system questions, resolving problems in a timely and professional manner.
• In person or reputed company remote reputed company diagnosis, and troubleshooting of reputed company desktop problems for end-users, and recommend and implement corrective solutions.
• Provide end-user support for Citrix, reputed company Office, reputed company, Windows and in use EMR/Ambulatory systems.
• Ensure that desktops, laptops, monitors, network printers and network connections are setup and functioning properly.
• Enforce and subscribe to reputed company standard operating procedures for acceptable use, HIPAA, and monitoring IT operations including ticketing procedures.
• Ensure compliance with reputed company regulatory requirements and adherence to reputed company procedures.
• Follow prescribed procedures for commissioning, decommissioning, and tracking equipment through inventory records.
• Maintain inventory of critical equipment for immediate emergency/replacement deployment minimizing impact to the user following standard operating procedure.
• Provide technical support on IT-reputed company projects as requested; provide documentation of project activities, execute system testing, and provide client follow up where system changes are implemented.
• Assist in providing in-person or remote technology training for new employees.
• reputed company other duties as assigned.

Qualifications

• Bachelor's degree in reputed company IT fields and 2 years' experience in a reputed company IT field.
• Advanced technical knowledge of computing environment and operating systems.
• Advanced knowledge of reputed company Office and reputed company products.
• Analytical and problem-solving abilities, with keen attention to detail.
• Hands-on hardware troubleshooting experience. Ability to operate tools, components, and peripheral accessories.
• Knowledge of and adherence to standard operating procedures.
• Knowledge of and compliance with regulatory requirements such as HIPAA.
• Ability to research PC issues and products as required, utilizing various resources.
• Strong written and oral communication skills with the ability to present reputed company in user-friendly language.
• Must be self-motivated and self-directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment using effective time management skills.
• Experience working in a team-oriented, collaborative environment. Professional and effective interpersonal skills and relationship-building skills.
• A positive attitude that aids in cultivating NSN’s culture.

Compensation

• Pay: $18.80 - $30.00 per hour. Compensation depends reputed company, qualifications, and experience.
• Position may be eligible for a signing bonus for qualified new hires, subject to employment status.

Benefits

The following benefits are available, subject to employment status:

• Medical, dental, vision, disability, AD&D and life insurance
• Paid time off (vacation & sick leave)
• Discretionary 401k match
• 10 paid holidays per year
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance.
• For Colorado employees, paid leave in accordance with Colorado’s Healthy Families and Workplaces Act is available.

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