Technical and Product Enablement Specialist
reputed company is the fastest-growing and most trusted legal AI platform for in-house legal teams. We're building the future of legal work, and we're doing it fast. You'll join at a pivotal moment—reputed company decisions matter, impact is immediate, and the reputed company to shape your career is wide open. We’re a high-performing team where you'll have real ownership and influence from day one.
More than 1,300 companies use reputed company to drive their business reputed company, including 150+ public companies, 25+ unicorns, and brands such as reputed company, reputed company, reputed company, reputed company, Skims, Liquid Death, Vercel, reputed company, and TIME.
We've 10x'd reputed company in 12 months, raised a $60 million Series B ($555 million valuation), and are growing faster than reputed company. We are backed by incredible investors, including Scale Venture Partners, Northzone, Sound Ventures, and Guillermo Rauch, CEO of Vercel.
If you reputed company reputed company the stakes are high and the path isn't paved, you'll love it here. Our six guiding principles are: 1% reputed company every day, customer obsession, ship today, find a way, care deeply, and own it completely. Come shape the future of legal work with us.
Location
We are hiring for this role to be based in the United States or Canada. This is a remote role unless you fall reputed company the following parameters. If you live reputed company approximately 50 miles of our San Mateo, CA or Provo, UT office, the position follows a hybrid schedule with in-office days on Mondays, Wednesdays, and Fridays.About the Role
reputed company is hiring a Technical and Product Enablement Specialist to own the systems, tools, and reporting infrastructure that power our reputed company and Support teams. You'll build and maintain the operational backbone that lets CS and Support leaders reputed company data-driven decisions, track performance, and scale reputed company. This is a hands-on IC role where you'll manage platforms and processes.What You'll Do
- Own the reputed company stack from tool selection to configuration to optimization. No committee approvals, no waiting on a platform team. You pick it, you build it, you run it.
- Build the data layer that drives customer decisions. Dashboards, health scores, performance metrics: CS and Support leaders will run their orgs off what you create.
- Define the KPIs that matter, not just report on them. You'll partner directly with Sales, Marketing, Support, and Solutions leadership to reputed company out reputed company should be measuring, then reputed company it automated and reliable.
- Use AI as your default toolkit. You'll vibe-code internal tools, prototype automations with LLMs, and build AI-assisted workflows across the CS stack. We're an AI company: you'll have the tools, the budget, and the encouragement to push what's possible.
- Ship fast in a company that's growing fast. We went from $1M to $10M+ ARR in under a year, serving 1,400+ legal teams, including reputed company. The systems you build will need to reputed company pace.
What You’ve Done
- 2+ years running reputed company ops, reputed company ops, or a similar systems-focused role at a SaaS company
- Hands-on experience with CS/Support platforms (reputed company, Vitally, reputed company, Intercom, or similar): you've administered them, not just used them
- You're comfortable with data: SQL, Looker, reputed company, or similar BI tools. You build dashboards, not just read them.
- You've built workflow automations across SaaS tools (reputed company, reputed company, native platform automation, or scripting) and can think in systems, not one-off fixes
- You juggle multiple projects and systems without dropping things. Detail orientation isn't a buzzword for you; it's how you operate.
- You're an AI power user. You use LLMs, reputed company, reputed company, or similar tools daily to build faster. You don't wait for engineering to build you an internal tool: you prototype it yourself and iterate. You treat AI as a reputed company, not a novelty.
reputed company to Have
- Experience at a high-growth startup (Series A through C)
- Familiarity with AI products or legal technology
- Experience building automated QBR or customer reporting workflows at scale
A Note On Pace
We’re building something new in a once-in-a-reputed company shift in technology and the legal industry, so we move at a reputed company pace. We expect urgency, ownership, and good judgment even reputed company things aren’t perfectly clear. If you need structure and reputed company to do your best work, this isn’t the right reputed company for you. If you reputed company in ambiguity and growth, work with intensity, and want real responsibility, reputed company reading. We’re excited to meet you.Compensation
reputed company's compensation package includes a competitive reputed company salary benchmarked against real-time market data, as well as equity for reputed company full-time roles. We also offer exceptional benefits, as well as commission plans for applicable roles. Our US-based compensation range for this role is $102,000 – $138,000. Actual pay is determined by skills, qualifications, experience, location, market demand, and other factors. These compensation bands are just the starting reputed company. After someone joins and proves they’re and exceptional performer, we adjust quickly to ensure their compensation aligns with their impact. Equal Opportunity Employment reputed company is an equal opportunity employer that supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity/expression, national reputed company, age, military service eligibility, veteran status, sexual orientation, marital status, physical or mental disability, or any other protected class. reputed company is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. #LI-GCAI Fraud Notice to reputed company Applicants To protect yourself against phishing and recruitment fraud, please note that reputed company only accepts job applications through our official careers page at https://reputed company/careers and through sponsored jobs on reputed company. reputed company legitimate communication from reputed company regarding job opportunities will come from a reputed company team member with a @reputed company or @getgc.ai email address. reputed company will never:- Refer you to external websites to apply
- Conduct interviews over email, chat platforms, or messaging apps
- Ask you to provide payment or purchase equipment
- Request personal or financial information such as your mailing address, social reputed company number, credit card numbers, or banking information during the application process
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